La-Z-Boy reviews and complaints 1
View all 438 complaintsLa-Z-Boy - Sectional
Purchased a sectional in January 15, 2022 with 50% down. was told should be delivered by 1st week in March. By May we had been calling weekly and told there is a back order, supply chain issues, etc. We asked to cancel the order since nothing was available and had not been assembled in warehouse. Were then told it was a custom order (news to us, we picked it out on the floor and they said it was available). Told needed to speak to a manager, took 2 weeks to get manager. She said she needed to clear with VP. Took 2 more weeks to tell us they could not cancerl order as some of it was suddenly available. wrote email to VP who said no canceling orders policy. Here we are in AUGUST, no one will help us cancel this order, and now they want to deliver product. Been trying to cancel since before product was assembled in warehouse! Just want to cancel and get our money back! paid over 1/2 of price!
Desired outcome: cancel order and return money
Why is this marked resolved? I haven’t received any information!
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Experiencing the exact same situation at this time, more than two months in. Crickets despite our attempts to get an update and yes, thousands of dollars down. At least the manager called us when requested, and even said she would follow up...now two more weeks of crickets. I would expect when customers spend this kind of money and willing to pay for what I am now questioning will be done correctly and with quality...MUCH better service. I would like to know if the sales person has already gotten their commission on the sale. If they have...that is a serious problem because the product they sold does not exist from best I can tell.
As much as I hate to settle vs. getting exactly what we wanted, I regret that decision at that point for sure and if you ever want to shop here, if it isn't in stock, walk away as fast as you can.