Tires Plus Total Car Care reviews and complaints 2
View all 155 complaintsTires Plus Total Car Care - Tire rotation possible line and balance
On Wednesday, July 24,2024 I called Tires Plus (store #691798) to see if I needed a appointment to get my tires rotated. I spoke to a gentlemen named Jay, he told me I did not need an appointment and to come in. I arrived at the store at around 11:00 with two other customers in front of me. When I finally got up to counter, and spoke to a different...
Read full review of Tires Plus Total Car CareTires Plus Total Car Care - Tire Balancing on 06/01/2023 Store# 691798 Invoice#
On 5/22/23 I took my car in to have four new tires mounted and balanced. The car needed left front ball joint and both tie rod ends replaced. Yet they wanted to do the alignment anyway, I was told to return after replacing the parts to get the alignment redone because I paid for the lifetime alignment. I took the car home and replaced the parts within a short time then returned on 6/1/23 to have the alignment done again. After that I was still having a slight pulling to the right and had never taken the car over 45 MPH. Today 6/28/23 I was able to get it out onto the highway at speed for a trip and discovered the pull became even more exaggerated along with the steering wheel starting to shake. As my speed increased that faded and the entire care began to shake and vibrate violently. I returned back to the same service location and informed them I felt the tires needed balanced and the alignment needed checked. The feedback I got from the Tech that performed the work found all four wheels were balanced incorrectly as to where and how the weights had been placed. The extreme vibration it caused resulted in the front alignment going clear out and had to be done again; I have printouts for both alignments. When the work was done on 6/1/23 and again today, I was charged for the rebalancing of the wheels which was done wrong to begin with. I shouldn't have been charge for the work to be corrected as no weights had been thrown from the wheels.
Desired outcome: I want a full refund for the corrective balance work that was performed and was charged $64.12. I expressed to the person at the desk that I felt the charge was not only wrong but unfair and unethical. My contact number is [protected].
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