We brought our wife's vehicle (2012 Dodge Journey) to your Tires Plus location in Powder Springs, Ga beginning in March 2024. The first inspection we were told of several parts that needed to be replaced and repairs costing at least $1500. After receiving the vehicle, withing at least a total of 3 days, the same problems began to occur again. The vehicle was taken back as the service manager stated since they repaired the car, they will not charge extra. We had the car returned the same day. Several days later, the problem occurred again but was much louder this time. Due to scheduling problems and other events, we could not take the back but instead took it to another one of your affiliate companies (Firestone Tires) who then charged us $1500 again for the same issues. We believe we were taken advantage of and it would have been more honest if the service department from the Tires Plus location would have either told us to take it to a Dodge service department or another recommendation. Please assist us in this matter. Thank you.
Claimed loss: $1500 (March repairs)
Desired outcome: We need someone to review from your company to see what was repaired and the repairs and costs given were necessary, especially if taking it to Firestone Tires the problem is repaired. Thank you.
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