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Tires Plus Total Car Care Customer Service Phone, Email, Contacts

Tires Plus Total Car Care
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1.7 6 Reviews 155 Complaints
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Tires Plus Total Car Care Reviews 161

ComplaintsBoard
N
4:33 pm EDT

Tires Plus Total Car Care Huge asset worker for Tires Plus Lithia

Mr. James Hogan is one huge asset to Tires Plus. I have brought many family vehicles and James always greet me with a smile say , How can I help you today sir? I had to stop by Richard D Sailors last week and James was their , he is such a respectful young man. I went by with another vehicle today at Lithia springs /Thornton road and he was here , We need more phenomenal associates like James at each Tires Plus its some i went into and walked out with their rudeness way to go Mr. James... James even had some disrespectful customers at Lithia but I just listened he didn't get out of character ! Thanks JH for helping me with my mom and daughters cars. Keep shining my friend

Recommendation: SEE JAMES GAN FOR EXCEPTIONAL CUSTOMER SERVICE

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3:37 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Tires Plus Total Car Care Bad service practice

I have done business with this store for a few years now. I've been happy until today when I purchased a new set of tires. I didn't need an alignment. It drove straight and the tires wore evenly. The store manager insisted that he put my car on the rack to check the alignment. He claimed the toe was out on both the front and rear. It was aligned in December of last year. Most of my driving is highway related but there is some around town. Now, with new tires, it pulls severely to the right. Was it necessary to put my car out of alignment to sell me an alignment? I'm sure that this is corporate practice so I'm sure that no one at the company will care or do anything about it. I'm just warning people if their car doesn't need an alignment, don't buy your tires from Tires Plus. Purposely knocking my car out of alignment to sell me an alignment is bad business. I refuse to ever go to one of your stores again. I'll gladly pay one of your competitors to fix what the Tires Plus store on Manatee Avenue West in Bradenton, FL did to my car. I'll be surprised if I even hear from corporate about this but there is NOTHING they can do to fix this! I'll never recommend this company to anyone again and I will give every bad revue that I can. DON'T DO BUSINESS WITH TIRES PLUS!

Recommendation: Don't do business with Tires Plus.

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1:52 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Tires Plus Total Car Care Very thankful

Our van wheel bearing broke apart, on August 2. 2024, and only our brake caliper was holding our wheel on. We called three Ford dealers, Firestone, and a few other repair places, and all told us it would be days before they could look at it. We were from out of town, and traveling through Cincinnati, headed to Toledo. Tires Plus took us right in, and inspected the vehicle within an hour. They repaired it the same day, including two wheel-bearings, rotors, steering knuckle, fluids, and related parts. They even worked after closing, to finish the work, and send us on our way home. We might have had to pay for a motel, tow-truck, taxi, etc., but avoided all those expenses because of the fine work by the guys at Tires Plus. Special thanks to Jim and El.

Recommendation: I highly recommend Tires Plus on Mitchell Avenue, Cincinnati

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  1. Pros
    1. Wide tire selection
    2. Nationwide service centers
    3. Expert maintenance services
    4. Online appointment booking
    5. Competitive pricing deals
  1. Cons
    1. Premium pricing compared to local shops
    2. Upselling services can be aggressive
    3. Limited brand selection for tires
    4. Appointment availability may vary
ComplaintsBoard
A
12:00 am EDT

Tires Plus Total Car Care Mixed Experiences with Tires Plus

After analyzing multiple customer reviews, it's evident that Tires Plus offers a mixed experience. While some customers praise the prompt and professional service they received, others express concerns about issues like miscommunication, unnecessary upselling, and delays in service. It seems that the quality of service at Tires Plus can vary depending on the location and the specific staff members assisting you. Potential customers should approach Tires Plus with caution, ensuring clear communication and setting expectations accordingly.

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6:59 pm EST
Verified customer This review was posted by a verified customer. Learn more

Tires Plus Total Car Care Bridgestone Tire excessive wear

Bought four Bridgestone Turanza Quiettrack BL 80,000 mile tires. All tires showed excessive wear at less than 28,000 miles. Asked for replacement at store (#244261 in Onalaska Wisconsin) and replacement was refused. Manager offered to sell me four Firestones at dealer cost. This in no way made up for my financial loss on these tires. I refused his offer. So called 80,000 mile tires should last more than 28,000 miles. This sounds like the typical Tires Plus experience. Do yourself a favor and stay away from these stores. I lost over $500.00 on this bad deal and I'll never buy from them again.

Recommendation: Find another store to buy from.

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M
9:39 pm EST

Tires Plus Total Car Care Business changing for the worst

Trickery, dishonesty, inconsistency, repeated price changes, double facing seem to be a new characteristic of this business.

I have been a customer of this shop for years, but as its changed its technique, I reduced my business dealings. Last year, the alignment check service was free, now that I called (Yesterday- 5 minutes before I drove my vehicle there), I was told by its manager that it is $22.00. At the exit, it charged me $26.00. An alignment of $110.00 in price first changed to $275.00 then $998.00 all in 5 minutes time frame. When I told the black guy why from $22.00 to $26.00 he had no answer…

Recommendation: I would find somewhere else for service and repairs

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Update by Mike Samadi

testing business honesty

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Tires Plus Total Car Care Complaints 155

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8:29 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I drove my car to Tire Plus on 662 Thornton Road, Lithia Springs, GA on Wednesday afternoon, October 16, 2024. My check tires light was on and there was a nail in my left front tire. The service clerk told me that it would be 2 hours before my car could be seen and suggested that I make an appointment for the following morning. Since it was late afternoon...

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7:17 am EDT
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Mr. Bowden, I am writing to formally express my concern regarding an issue I encountered. On July 23 2024 I called Tires Plus located at 1627 CR 220, Fleming Island, Florida 32003. I requested a quote for four tires for my SUV. The quotation provided to me covered all the installation fees and included road hazard coverage. On or about August 7 2024...

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11:54 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

We brought our wife's vehicle (2012 Dodge Journey) to your Tires Plus location in Powder Springs, Ga beginning in March 2024. The first inspection we were told of several parts that needed to be replaced and repairs costing at least $1500. After receiving the vehicle, withing at least a total of 3 days, the same problems began to occur again. The vehicle...

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Is Tires Plus Total Car Care Legit?

Tires Plus Total Car Care earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Tires Plus Total Car Care to be a trustworthy company. Although there's a 16% resolution rate for customer complaints, which deserves attention, Tires Plus Total Car Care is known for their high standards and safety. If you're thinking about dealing with Tires Plus Total Car Care, it's wise to check how they handle complaints.

We found clear and detailed contact information for Tires Plus Total Car Care. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Tires Plus Total Car Care has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Tiresplus.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Tiresplus.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Tires Plus Total Car Care and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Tires Plus Total Car Care has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 155 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Tires Plus Total Car Care protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Tires Plus Total Car Care. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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1:08 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

On Wednesday, July 24,2024 I called Tires Plus (store #691798) to see if I needed a appointment to get my tires rotated. I spoke to a gentlemen named Jay, he told me I did not need an appointment and to come in. I arrived at the store at around 11:00 with two other customers in front of me. When I finally got up to counter, and spoke to a different...

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11:16 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Won't take Cost Guard or any other 3rd party insurance. Didn't tell me wouldn't accept insurance until they had already done the work. Part cost 100 they charge 200 to take old one out and put new one in (it was just a censor) Now I have another censor problem and cannot get it fixed. I purchased new tires the same day. 2 days later one of the tires wa...

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6:17 pm EDT
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This is a long On June 18th, I went to a scheduled appointment for an alignment - I had been hearing these strange noises coming from the passenger side of the car. Left the car and went to breakfast. Got a call from (Cory) the manager that they could not do an alignment because I needed tires. Go back to the store, applied for credit and was approved -...

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11:34 am EST
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My daughter has had her chev cruz into tires plus total car care at 531 s rangline road, carmel in 46032 4 times and i had to apply for a cc so i could pay for repairs done. Each time i have paid something to them and its still not fixed yet. They said to bring it in which i am over an hour from there where i have her car now because she passed away feb 4th...

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3:39 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Map sensor replacement cost/retail at auto parts store max $106.00, Gas Cap, $26, Now tires plus is charging me over $250 for the MAP sensor and $56 for the gas cap, which they are getting from Advance Auto in the same building. Manager at auto parts store says Tires Plus gets 10% the price consumers pay, so why am I paying more than double for these part...

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2:57 pm EDT

Tires Plus Total Car Care Alignment

I did alignment 6 month ago , yesterday a screw came off from the control arm and second one is loose , when I went to tire plus the refuse to check my car they said they didn’t touch that screws . I have video them refusing to fix my car or check it to provide diagnosis .

I have a video how to make an alignment to my car , showing they need to touch it .

Now I went to Toyota and they said I need to paid for a new piece $750 plus installation and fees . I don’t have total amount yet .

I was on highway when I feel something come wrong and stop inmidiatly to check what’s going on . And have picture from screw .

Manager refuse and technciian

After At all I have to many and words with them I was really mad may live was in ⛔️ situation they didn’t care about it

Manager from the store have a race harassment to me saying return to your country Venezuelan xxxx I have bad word but never about race

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2:07 pm EDT
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I took my car in for alignment and other services on September 9th at 9:00 am. The car was ready at 3:00 pm. While driving home I noticed the the steering wheel was not centered. It was too late tor return to the shop. I took the car back on Monday Sept 11 at 4:30 pm on my way home from work. They told me it was too late to do anything and made an...

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12:35 am EDT
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On Monday 8/28 buy two tires and installation. I had already bought lifetime alignment. After picking up the car at 12pm I noticed that it was turning to the left and the guide was vibrating. The next day I check with my coworker the entire suspension system and then I take it and explain it to them. The person in front quickly diagnosed the damaged tie...

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10:53 am EDT
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My car broke and started making a grinding noise on the rear passenger tire. I went to stop at a light and no brakes the pedal went to the floor so I pushed harder and it stopped. I was close to the hotel so I went slow and got to the hotel and called a tow truck and went here. I get told the brakes fell out and all the brakes rotors and calipers needed...

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S
10:15 am EDT

Tires Plus Total Car Care Failure to call in regards to alignment before tires were Installed.

Good morning,

I am a first time guest at the Brandon location. My visit was at 3pm on 07/06/23 I had been scheduled for a set of new tires alignment and right side cv axle .Upon arrival I asked if any work could not be preformed would I be called before any work was done the response was yes.I left my car for 3hrs and was called to pick up tires were done cv axle was done but no alignment due to needing Tie Rods and right control arm .I was very upset as I was never called to ask do u still want to put the tires on since a Alignment couldn't be done. NOW I have to get the Tie rods and control arm immediately or will waste almost 500 dollars on a set of tires.I should have been informed and would have had the axels done and skipped wasting the money on tires till the work needed was done.Poor decision making on the shop and bad guest service as well.

Sincerely,

Selina

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6:19 pm EDT
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On 5/22/23 I took my car in to have four new tires mounted and balanced. The car needed left front ball joint and both tie rod ends replaced. Yet they wanted to do the alignment anyway, I was told to return after replacing the parts to get the alignment redone because I paid for the lifetime alignment. I took the car home and replaced the parts within a...

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8:15 pm EDT
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My name is Carlos Claros. Today June 14, 2023 at store # 797098 in ocala fl, I changed the 4 tires of my Nissan Rogue sv 2020 car. Retail invoice : 113348 VIN#: KNMAT2MTXLP515885 LIC#: Y78NXA Upon receiving my car again, I let you know that my car was scratched on the rear right side of the bumper. I went to the store counter and told them what had...

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8:21 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Tires Plus Total Car Care The filthiness of this tires plus service center

Hello,

I visited your Tires Plus Service Department on Tuesday, June 6, 2023, for a 12:00 appointment to have my tires rotated. However, instead of waiting for 2 hours, I was rescheduled for Wednesday, June 7, 2023, at 8:00 a.m. I arrived at 7:30 a.m. and was disappointed to find the place in a filthy condition. The trash cans were overflowing where customers sit and in the bathroom. The chairs were sticky, the tables were dusty, and the floor appeared to have not been swept in days.

I asked the young lady at the front desk how often the cleaning crew comes in to clean and empty the trash. She mentioned that she has only seen them once and they are supposed to come in every Friday. When I inquired about the manager, I was informed that he is on vacation for 2 weeks and there is no one in charge.

This is not the first or second time I have encountered this level of cleanliness at this particular Tires Plus location. It is especially concerning to sit in such unclean surroundings, especially on a day when the air quality is already poor (Code Purple).

Tires Plus does great work, but it is essential to have a dedicated cleaning crew and regular supervision at their locations to ensure cleanliness and customer satisfaction.

Desired outcome: They did rotate my tires, again they do great work.

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6:35 pm EDT

Tires Plus Total Car Care Service

Call at 8:30 to see if they had our tire size and they did. Ron said to bring in our camper so we did, he took our info and said he would call when ready. At 3:30 I called and he said he did not have our info after we gave it to him and he would get right on it. At 6pm we picked up our camper with no new tires. Said he was busy. He At least could have called! Ron acts like he does not care about anything! We have been using Tires Plus for years. Will be taking our business elsewhere.

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2:16 pm EDT
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Tires Plus Total Car Care Tires

Went to tiresplus in Vero Beach, Fl

5/3/2023 to have a tire repaired. Tires were just recently purchased. I was asked to pay for the repair which in past purchases always had road hazard warranty included with purchase.

Ultimately, I just paid $64.20 for road hazard warranty that in the past was automatic. I would like to know why this time would be different than the previous five tire purchases. I never had to ask for nor was it even discussed in previous visits. Never had a complaint before but this just seemed like a kick in the b——.

Desired outcome: Refund $64.20 and maintain road hazard warranty.

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8:00 pm EDT
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PS. When I contacted Pirelli support about getting a tire replacement because of loud whine noise when driving on highway, They said: “The three old tires on your vehicle are our Scorpian Verde All Season Plus II (Pirelli part number 3116900). This product is the original equipment fitment for this vehicle and was specifically designed to the criteria that...

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1:38 pm EDT

Tires Plus Total Car Care Lifetime alignment and appt not kept

I had an appt which when I should up was denied. I was also told my alignment wasn't a lifetime one and I know it was. They keep bd records. They put work on incorrect vehicles and don't document correctly. This happened before with another vehicle until I tracked the paperwork down to proof them wrong. I have been with tires plus for appx 10 years and I am sick of the poor service. I will take my buisness to a reliable provider. I missed work to have services done and nothing was resolved.

Desired outcome: My alignment documented correctly as a lifetime and compensation for my lost time and what you fill fits. This location always has issues.

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About Tires Plus Total Car Care

Screenshot Tires Plus Total Car Care
Tires Plus Total Car Care offers a range of automotive services including tire sales, tire repairs, and routine maintenance such as oil changes, brake service, and battery replacement. They also provide vehicle inspections and alignment services. The company caters to car owners seeking maintenance and tire-related solutions.
How to file a complaint about Tires Plus Total Car Care?

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1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Tires Plus Total Car Care in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with the company.
- Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Tires Plus Total Car Care on ComplaintsBoard.com.

Overview of Tires Plus Total Car Care complaint handling

Tires Plus Total Car Care reviews first appeared on Complaints Board on May 14, 2008. The latest review Handling of appointment was posted on Oct 19, 2024. The latest complaint misleading about times and pricing was resolved on Apr 21, 2013. Tires Plus Total Car Care has an average consumer rating of 2 stars from 161 reviews. Tires Plus Total Car Care has resolved 26 complaints.
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  1. Tires Plus Total Car Care Contacts

  2. Tires Plus Total Car Care phone numbers
    +1 (844) 338-0739
    +1 (844) 338-0739
    Click up if you have successfully reached Tires Plus Total Car Care by calling +1 (844) 338-0739 phone number 0 0 users reported that they have successfully reached Tires Plus Total Car Care by calling +1 (844) 338-0739 phone number Click down if you have unsuccessfully reached Tires Plus Total Car Care by calling +1 (844) 338-0739 phone number 0 0 users reported that they have UNsuccessfully reached Tires Plus Total Car Care by calling +1 (844) 338-0739 phone number
  3. Tires Plus Total Car Care emails
  4. Tires Plus Total Car Care address
    2021 Sunnydale Blvd, Clearwater, Florida, 33765-1202, United States
  5. Tires Plus Total Car Care social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 21, 2024
Tires Plus Total Car Care Category
Tires Plus Total Car Care is ranked 69 among 493 companies in the Auto Parts and Repair Stores category

Most discussed Tires Plus Total Car Care complaints

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