Menu
For Business Write a review File a complaint
Florida Energy Water and Air company logo
Florida Energy Water and Air
reviews & complaints
Florida Energy Water and Air company logo

Florida Energy Water and Air

6505 Edgewater Dr, Orlando, FL, 32810, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
8:00 am - 12:00 pm
Sun
Closed
ComplaintsBoard
K
11:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Florida Energy Water and Air - Water softener and filter system

This product was a $6500 investment to our home. All was good for 15 months until we started noticing a difference in our water. The salt system was not going through the salt and therefore not working. We contacted the company and it took 2 weeks for someone to get to our house to look at it. At the time they charged us "shipping only" for the parts that already needed to be replaced, but each shipping only charge was $30 for each part, as well as a $60 service charge and over $200 service fee. I'm sorry when you buy a product for $6500 you shouldn't need to be having services or parts replaced before it's even 2 years old! And if so the company should be backing and fixing the product they charged so much for in the 1st place. I paid $340 for a visit to fix the system and then the next day my husband had to put the system on by pass as of now the water was rushing out of the side and our yard was flooded. Called to speak to a manager to get this resolved and have to wait for one to be available to be able to call me back, but they are not sure when that may be via the agent I spoke with on the phone. She said she could schedule me for another service but there would be a charge as this is a new issue. A new issue that was discovered the day after the service was done but it seems to be on our end?

Desired outcome: Refund last service and a pro to fix the system to be fully working nowor refund and product removed

Read full review of Florida Energy Water and Air
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.