Menu
For Business Write a review File a complaint
CB Motorcycles and Scooters Harley Davidson 6385 Pensacola Blvd, Pensacola, FL, 32505, US
Harley Davidson company logo
Harley Davidson
reviews & complaints
Harley Davidson company logo

Harley Davidson

6385 Pensacola Blvd, Pensacola, FL, 32505, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
Closed
Tue
10:00 am - 6:00 pm
Wed
10:00 am - 6:00 pm
Thu
10:00 am - 6:00 pm
Fri
10:00 am - 6:00 pm
Sat
9:00 am - 5:00 pm
Sun
11:00 am - 5:00 pm
ComplaintsBoard
T
1:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Harley Davidson - Customer service dept

On May 2nd, I made appointment to have my new soft tail standard to be serviced. Dropped it off before lunch, was told it was ready to pick up around 5 pm. So during my 30 minute wait after arriving at service dept, all of a sudden service dept starts literally rushing us out, on my work order handwritten PSP, so employee tells me I'm good to go and asked if it was OK to email me the service receipt, I said sure no problem. Next day service dept calls and says I owe 638$ for service. Which if that's the cost, fine but however, I arrive home and notice I didn't get oil filter that I chose (chrome) then check oil level down a quart. So then I start inspection of my bike and find loose screws in weird places in, rear turn signal on right side. Lose bolt on cooler, right side foot peg front loose. So I now question what exactly am I being charged 638$ for? I contacted sales manager where I purchased bike, trying to understand what's going on? She informed me service dept is currently having some issues at that location. I honestly feel HD has dropped the ball on me after the sell. I would never ever pay 638$ for a half [censored] oil change when my son is a mechanic. So I'm gonna leave this with corporate to make a decision on this issue. If you say I owe 638 for below par service then oh well! I'm actually thinking that nothing at all took place on my bike other than a service order written up. Very shocked by lack thereof service from HD.

Desired outcome: Desired outcome... no charge and can my service warranty be handled at a different HD service dept, nearest to me is ft Walton Beach fl

Read full review of Harley Davidson
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.