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CB Auto Parts and Repair Stores Advance Auto Parts 3401 Central Avenue, St. Petersburg, FL, 33713, US
Advance Auto Parts company logo
Advance Auto Parts
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Advance Auto Parts company logo

Advance Auto Parts

3401 Central Avenue, St. Petersburg, FL, 33713, US
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1 complaint
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Working hours
Mon
7:30 am - 9:00 pm
Tue
7:30 am - 9:00 pm
Wed
7:30 am - 9:00 pm
Thu
7:30 am - 9:00 pm
Fri
7:30 am - 9:00 pm
Sat
7:30 am - 9:00 pm
Sun
9:00 am - 8:00 pm
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9:45 pm EDT

Advance Auto Parts - return

Advance auto parts customer service has gone down the toilet and there is no email to send a comment regarding the lack of customer service received by Brook Miller from store 9534 in Florida. He doesn't know the store manager full name and refuses to give the district manager name. So I guess I will post it on social media. I went to return some items that did not work for me and was interrogated by Mr. Miller regarding use, whether or not they can be resold, and whether I knew their return policy that is on the back of an 18 x 24 poster that no one is looking for in the store. I gave an original receipt, items were purchased less than 24 hrs ago, and the items had all packaging intact. The receipt does not have a return policy on it either. What happened to customer service? This location has Autozone, O'Reilly, and Napa within 5 blocks and this is how you will treat a person. I guess my credit card is not good at your store so I will continue my future business in a place where customers are not interrogated and provided the highest customer service possible. Why are these not resellable?

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Andron420
US
Mar 09, 2022 10:13 am EST

I ordered a coolant reservoir because they didn't have one in stock. The guy said it will arrive the next day. I asked if it came with a cap, as many of those tanks do, the guy said he is not sure but it should. Went to the store the next day to pick up the part. After I paid for it, I asked the guy if it has the cap and he said let's open the box and see. He openes tge box and there is no cap. Ok, let me buy a cap for it separately. He had one in stock. I get home, installed the coolant tank, I inspect my old cap and it looks great, it works fine, didn't need a new cap. The next morning went back to the same store to return the brand new cap that was not been taken out of it's box. It's not an electrical part. They denied the return/refund for an unknown reason. I asked to see the manager, the guy said, I'm the manager. I asked why is my retun denied? He said he doesn't know but I can call their corporate office and ask. I said, how about you call your corporate and ask, you're the one getting paid for this job. He refused. I'm filling a dispute with my credit card company. Never would be buying anything from that [censored]ty company again.

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