Advance Auto Parts
Reviews and Complaints

One clerk was on the phone helping a customer. You could hear other people out back yelling not happy. I was looking to buy anti fog and to pick up a ups package waited a long time finally the other phone was ringing for a while and he came up and answered it the person on the other end hung up and he threw the phone across the counter and said he was too busy for this [censored]. Needless to say after waiting so long I put my purchase back because i wasn't going to give him business. I asked for my package he told me it wasn't there I got the notice yesterday afternoon. He started getting very loud telling me that I could go back and see. Said that ups hasn't been there yet today. I don't know the clerks name

but he was wearing a green t-shirt. strawberry blonde a little heavy.

The time was approximately 11:15 - 11:30. 8/13/24

We purchased one battery 1/13/22 for our Hyundai Elantra and yesterday Sunday 10/2/23 my car won't start on the same shopping center I get the battery i decided to Pushed our car in front of advance auto parts to check the battery when the person for that store check the battery he said the battery is bad so i have my 3 years free replacement warranty & receipt to claim my warranty they said they did not find me when i bought my battery even with my receipt in my hand they won't give me a new battery to going back to home after 45 minutes they said the only way we resolve the problem is if i buy battery again with them and coming back to store Monday or Tuesday to try to claim my 3 years warranty in order to collect my money back for the new battery incredible but that was true thinking before buy a battery front advance auto parts that was terrible Sunday thanks advance auto parts i planning to put this on tik-Tok, Facebook-twitter I hope some contact me soon

I ordered 3 parts on Sept 16th. Confirmation email said delivery in 3-4 working days. Two of the parts arrived 6 working days later with the 3rd part not even shipped yet. Called CS, they said they couldn't do anything as it was a warehouse order. I asked to cancel. They said they couldn't as it may be in process. Gave it two more days, now 8 working days from order, still no email saying it was shipped or cancelled. Called again and the rep gave the same answer, there was nothing he could do as it was the warehouse. Really poor service when an item hasn't been shipped in 8 days, 4-5 days after delivery was promised. Even poorer service/ system if your reps can't check on the status or do anything about it. Case # [protected], if anybody cares. I'll be contacting my cc company to dispute the purchase and never do business with advanced auto again.

They wouldn't let me get a cash t. Refund for a loaner tool even tho I asked and explained I paid with debit. I had the debit card and my license, but he wouldn't do cash. Then I find out it can take ten days. Why couldn't they just do the cash. I read someone else had this same problem but I asked for cash and was still denied and the refund isn't there. I don't have ten days as the tool was 160 to rent. That's

I've had it with advance auto parts i thought when you guys took over pep'boys being close to my shop and home it would be great i have bought a radiator for my truck had it fail 2 times gave the benefit of drought and just purchased a radiator for my daughters car went to install it i work during the day so never looked at it even know the box was damaged and would you know it the [censored]ing thing is bent and damaged now i have my daughters car disassembled and have to work in the morning as she does as well and once again advanced auto parts [censored]s me last week itr was my truck blew a radiator in front of customers house got another one and it failed in the fins area im done and i will let every body i know what crap you guys are selling [censored] im so [censored]ing mad you guys got 8 kids in this store workings wtf who is in charge i cant believe it im so done

On 6-3-23 at approx 645am i stopped at the store located at 9180 Transit road in East Amherst to drop off some oil. the oil was in 6 one quart plastic bottles and in the same cardboard box they were bought in. The store was closed at the time but a man came out of the store ( i assume it was a manager) and rudely told me that it is illegal to "dump" oil at the store when it is closed. he proceeded to tell me it is a $2500 fine for "dumping" oil and pointed to a sign on the store that looked like a "no parking" sign. I apologized and took my oil back. He told me again it is a $2500 fine for "dumping" my oil and said to come back when the store was open.

I came back on 6-4-23 and brought my 6 one quart bottles into the store and put them on the counter. The same man from 6-3-23 asked if i was the person who brought in the oil yesterday. I said I was and apologized again. He smugly said he would not accept my oil because somebody else had "dumped " their oil off in the back of the store and now the tank was full. I asked if he was kidding and he smugly said no. I came back on 6-7-23 and there was a sign on the door saying no oil was being accepted as the tank was full. I came back on 6-10-23 and the same sign was on the door.

Hello, on 6/11/2023 at approximately 4:00 PM, I purchased oil and two windshield wipers. Later, when I tried to install the wipers, I encountered difficulties. I went back to the store and noticed an employee coming out. I asked if he could help me with the wipers. Unfortunately, he responded very rudely, stating that he had already clocked out and I should go inside. I thanked him for his response, explaining that it was just a question. He reiterated that he was off the clock and didn't have to answer any questions. Frustrated, I told him to go home. He continued to argue, and as I became angrier, I asked if he wanted to escalate the situation.

Eventually, he kept talking and got into his GT Mustang. I decided to go inside, and a kind employee accompanied me to assist with the wipers. Meanwhile, the employee I had the altercation with proceeded to speed out of the parking lot onto Highway 78 in his GT Mustang. I appreciate the help provided by the other employee who installed my wipers.

I believe it is necessary to address the behavior of the rude employee, whose name I do not know. He has black hair, wears glasses, and has a small build. He drives a GT Mustang. There are many other parts stores where I can take my business, and as a retired firefighter, I found his conduct while wearing the company uniform to be completely unacceptable. Thank you.

Robert

I had recently bought some headlights from a local store. However, when trying to open the package, I was having difficulty and ripped the packaging. Unfortunately, I figured out that the headlights were the wrong headlights. When I went to go switch the headlights with the correct ones at the store, the employee refused to negotiate a refund due to the ripped packaging. Even when I asked for a small discount on the other headlights instead of a full refund, the employee said that it was not possible. I am very disappointed that Advanced Auto Parts would not work with their customers on this since the headlights I was returning were completely unused. I was very dissatisfied with the service.

My complaint is on the location (Clinton, MS) on 03/25/2023 between 4:00-4:30. A young lady with braids, a young man with dreads and another young man that was on the short side. My husband and I went to the Clinton location to exchange a battery that still had a warranty about another year left on it before it expired. I purchased it from the mega Evers location which has closed down . As soon as we told them which location we got it from, the young lady almost instantly let us know that they can’t help us. My husband responded to her by saying that he already talked to someone one and was told that we can go to any other location because it is in the system. They told us that we had to go somewhere else, so he got frustrated by trying to explain to them what was told to him so we decided to go to the location that is on northside drive. The store manager there was very nice and she helped us without a problem and I explain to her what had happened to us and she told me that they were not to deny us service that they were supposed to help us so I decided to call them back on the phone to let them know how they was wrong to deny service, and they kept telling us the same story, they started lying. The young lady put another employee on the phone saying that they was a store manager, which I already know that the store manager was not in the building . I felt that someone needs to know how they are treating customers because we drove 45 minutes just to be treated unfairly and it’s not okay, it is wrong.

Llevé mi carro Kia Sorento para poner los terminales (yo los compré) y alineamiento, me cobraron $127.10 invoice 172584. Cuando salgo del local siento un ruido al frenar paso por el local y me dicen que son los platos y yo le digo que los platos estaban bien, que fue el que alineo el carro. Voy a un mecánico honrado y me dice te dañaron el plato derecho, fui a ver cómo me respondía la gerencia y me dijo que para la próxima hablara con él. Ósea que perdí lo que les pagué más los gastos por reparar lo que me dañaron. NO LOS RECOMIENDO PARA NADIE.

Purchased a gold battery February 2021 that carries a 3 year warranty. Battery went dead first part on January 2023. Took 30 min + to boost it off. Contacted Advance Auto immediately and was told the gold only has a one year warranty. I didn’t have time to go back and forth over the phone at this time. I called back later to the Clintwood store and explained about the battery being dead. They looked my information up and said sure it’s covered and bring it by. I did the following day and again had to boost it off. Once I arrived at the store. The sales guy said let’s test it and said it was good because a little machine said it was and would not honor the replacement warranty that I bought with the gold battery. The sales guy said it’s another issue but said the charging system was good. I have checked everything that could possibly drain the battery with everything showing good. I have to jump the vehicle anytime I need to go anywhere. My vehicle after boosting over and over is sitting in the drive 100% dead. Why offer a warranty if your not going to cover when it meets the terms years of warranty?

On 12/23/22 I ordered on line a wheel hub. I went to 8215 Hampton Blvd to pick up my item. The lady gave m e my part that I ordered or at least I thought. On 12/28/22 I took my car and part to my mechanic to be fixed. He took my rear wheel hub off my Police Impala and when I gave him the part he stated it was the wrong part. I looked at what I ordered online and discovered I ordered the right part. The box had the right part on it no. NT512237 but the wrong part inside. My mechanic had to put all the parts back together on my car wheel so I was able to take the part back. Now that I have to pay for double labor I am very disappointed in Advance Auto. When I take the part back to Hampton Blvd the lady that gave me the part was the one I told it was the right box but wrong part. See shock her head and put her head on the counter and said its been a long day. So after she gets herself together she goes outside to talk to the manager while he smokes and talks to somebody outside. She comes back and refunds the part and tries to sell me another part for $145 when I paid $33 for this part. She then goes to try to find the number box she just returned. I told her this is the box you are looking for. After she couldn't find the box or understand the wrong piece is in the right box she said I'm sorry no other store has the one I'm looking for. The manager never came in he just stayed outside and smoked his cancer stick chatting it up. Maybe if he came in he would have understood what was happening. I lost my $5 speed perk on this transaction, lost money because I have to pay twice the labor and time and gas because I live in Virginia Beach and had to drive to the other side of Norfolk to this store just for them to mess up and not care.

About 3yrs ago I purchased a pair of Monroe struts . I believe employees name was Joe . He said specifically I had life time warranty on this purchased over $260 purchase. I called today around 3:10 lady answered after having a hard time finding my information. She states there limited life time warranty if product comes diffect not normal wear and tear. That is bull I will never ever purchase anything from any advance auto thats a shame lieing to your customers. I don't care if advance auto is the only place on earth with part ill go to junk yard or Amazon website . Auto zone haves lifetime warranty doesn't matter they will replace with no problem