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CB Security Products and Services Brink's Global Services 3922 Coconut Palm Dr, Tampa, FL, 33619, US
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Brink's Global Services
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Brink's Global Services

3922 Coconut Palm Dr, Tampa, FL, 33619, US
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1 complaint
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Website
www.brinks.com
www.brinksglobal.com
www.brinksglobal.eu
Phone number
+1 (813) 246-4577
Category
Security Products and Services

Brink's Global Services reviews and complaints 1

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8:59 am EST
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Brink's Global Services - Home alarm

Monotronics was my mom's security's service for years. She was never notified by anyone that Brinks had taken over. The alarm system wasn't working and after trying to reach someone at Monotronics was unsuccessful we encourage mom to stop the automatic deductions from her account and that's how we found out Brinks had bought Monotronics. They told Mom she owed 56.80 she mailed it to them the calls from Brinks started coming in to this 80 year old woman that doesn't understand what the reps are saying I've called was put on hold for hours she owes nothing on an alarm system that doesn't work and hasn't worked for years! The harassment has to stop. They have the 56.80 they said she owed Please stop calling her she can't hear them or understand what they're saying!

Desired outcome: We want the calls to stop and the threat of reporting her to credit bureaus

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Brink's Global Services representative's response
Jan 31, 2022 5:55 pm EST
Brink's Global Services customer support contacts
Phone numbers

+44 208 831 5900

+1 (804) 289-9600

Address

Unit 3, Radius Park Faggs Road, Feltham, TX, TW140NG, GB

Website

www.brinks.com

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Thank you for your feedback, Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. please email us at socialmedia@brinkshome.com at your earliest convivence with your account number and any other details about your experience. We look forward to speaking with you soon. - Hector S.
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