Coast Dental Services

I had filed a compliment about the Coast Dental on Swann. Dr. Lopez was very knowledgeable and kind. I began with their service in January or February of 2023. I spent several thousand dollars to have my teeth fixed. During that time, I developed an infection and could not see Dr. Lopez. I went to another Coast. I encountered a "dentist" who really couldn't diagnose anything. I learned later that the dentist not only was inept, but left suddenly. He did give me antibiotics for the infection. It was not enough. When the infection reappeared, I called the Coast Dental on Swann, where I had all of the services. Most of the time no one answers the phone. One is given the opportunity to leave a message. Twice, explaining that I was in pain and apparently the infection needed extra treatment with more antibiotics. No one called be back, although I explained every time that I was in pain. No one, none of the staff called me back ever to discuss the issue. This was a period of several days. Dr. Lopez did not call me either. although she probably wasn't given the message by her inept and uncaring staff. The pain continued, did not go away.

So, when I needed to be helped as an actual patient, it did not happen. I needed help. not just teeth being fixed. Sure, the staff was all sweetness while I was paying thousands of dollars. However, when I truly needed medical help from the dentist, not only was I not given it, but so one called me about it. They didn't care a bit that I was in pain. Minimally, Dr. Lopez could have called. But again, she may not have been told. I regret leaving that good review at the start of treatment. Had I waited after this experience, I would have explained this issue.