Coast Dental Services’s earns a 2.8-star rating from 187 reviews, showing that the majority of patients are somewhat satisfied with dental care.
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Extremely Disappointing Experience
After reading several reviews and hearing about the experiences of other customers, I must say that my visit to SmileCare Family Dentistry was extremely disappointing. From issues with billing departments to unprofessional behavior from staff members, it seems like there are significant concerns regarding the quality of service provided. It's disheartening to see so many negative experiences shared by different individuals. Based on the feedback and reviews available, I would advise potential customers to proceed with caution and consider exploring other dental care options in the area.
Lazy office time to go home!
I had made my first appointment in February, however I got Covid, and I canceled. March 11, 8:30 wanted to get my teeth cleaned . Get there and the lady takes bite wing X-rays instead of using the newer circular X-rays which is much easier on your mouth. While doing X-rays one of the X-rays cut the roof of my mouth. Then she said I don’t know if she will have time to do your cleaning, which I thought that’s why I went on the 11th. They made another appointment March 13 at 4:00, I am new to the area and I went to wrong costal Dental, I am walking on crutches because I am having knee replacement on March 28th. Call the office I was supposed to be at, young man I I had spoke with on March 11, told me to come on, I said it’s 10 miles away. He assured me they would see me. I drove 10 miles trying my best to hurry. Also I had to take 600 mg of Clindamycin that really upset my stomach, and I start itching everywhere. Get there before 4:30 and a lady says we can’t see you, I told her what the young man said, she said he at a call center which I didn’t believe. But then she says a nurse can look at your gums and I say I just want my teeth cleaned. So I left upset, I will never go back there, when I walked in 4 lady’s were sitting together talking. But the didn’t have time for me.waiting room was empty. And I may still contact a lawyer. Unprofessional! No other Dentist had ever made me take 600 mg of an antibiotic before?
Recommendation: Don’t go there
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Pros
- Wide range of dental services
- Convenient online appointment booking
- Multiple locations for easy access
- Accepts various insurance plans
- Experienced and certified dental team
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Cons
- Limited geographic reach
- High treatment costs
- Inconsistent patient experiences
- Aggressive upselling tactics
Coast Dental Services Complaints 185
Over charging, inproper coding to charge myself and my insurance company more money!
Visited coastal dental office at 4161 Tamiami trail suite 604 in Port Charlotte Florida for some tooth pain I was experiencing, after a panoramic x-ray, another x-ray of the 2 side by side teeth it was determined that the best thing to do was extract both teeth as one had an abscess. I was extremely pleased that the Dr did get me numb. The teeth were...
Read full review of Coast Dental ServicesOvercharging for services, made to pay upfront, refusal to submit charges to secondary insurance even though an in network provider
They advised my husband would need to have a deep scaling and infection prevention procedures to a tune of $1,346. We paid this upfront and now they are threatening to turn our claim over to collections because they refuse to file with the secondary insurance which is a requirement of Blue Cross Dental. They agreed to be an In Network provider. It's a...
Read full review of Coast Dental ServicesAdministrative staff and customer care
Coast Dental office at Riverview Florida I had the worst experience of my life with medical and administrative staff. Since my first appointment, the front desk staff were nasty and careless in addressing or answering my questions and doubts. They were focused on confusing the patients regarding payments, even asserting that any misunderstanding or doubt...
Read full review of Coast Dental ServicesIs Coast Dental Services Legit?
Coast Dental Services earns a trustworthiness rating of 77%
Reliable, but always remember to protect your data.
We found clear and detailed contact information for Coast Dental Services. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for coastdental.com can be seen as a positive aspect for Coast Dental Services as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Coast Dental Services's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Coastdental.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Coastdental.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Coastdental.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The coastdental.com may offer a niche product or service that is only of interest to a smaller audience.
- Coast Dental Services protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Coast Dental Services. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
2 gold crowns snatched from my mouth
I went in to be fitted for a partial. When the tooth cast was pulled it 2 of my gold crowns were removed with the mold. I was told by Dr. Jose Eduardo that he would put them back in but he would have to x-ray the teeth to make sure there was no damage. He took the x-ray and the teeth were fine but then he back pedaled and said he wasn't going to put them...
Coast dental stone mountain
I had an appointment scheduled for February 28, 2023 at 9:00 which I ended up canceling because I had to take my mother to her doctor's appointment on the same morning. I was rescheduled for and appointment MONTHS later on August 31 but then I got a call saying it had to be rescheduled to November 22 at 9:30. On November 17 I called to confirm my...
Periodontal medicament
On 10-27-2023 l went to a coastal dental for a deep cleaning the the dentist recomended me a periodontal medicament to treat my gums I wasn't sure to buy the product but the dentist Told me it was good for for my gum problem, so l decided to buy it, l asked how long to wait to get it she told me 1 month and 1/2, when l got home l changed my mind so monday...
Read full review of Coast Dental ServicesCrown paid for and never provided
Dr. Yvonne Dorrian Coast Dental, PTC, Ga, 30269 Provider Tax # [protected] Phone [protected] Sent Cert. Letter 7/19/23 Reported to BBB and Yelp I sick of being lied to by (United Health Care Dental Department), about returning my phone calls regarding my complaint with Coast Dental charging my Dental Benefits for $800 and never providing the crown I...
Read full review of Coast Dental ServicesCoast Dental - inaccurately code treatments to get more money
Poor patient service, incompetent billing department.
They code treatments incorrectly (to get more money), choose more expensive treatments on purpose and make you get unnecessary treatments done to get the most money from you.
I caught It that they coded and submitted my treatments incorrectly to my insurance. I took It in my own hands to get this correctly submitted to my insurance. This alone was a 3 months long process. Once my treatment was correctly coded, I was told I overpaid. My insurance sent my reimbursement to Coast Dental. Coast Dental NEVER sent me my reimbursement to this day, even though they promised they would. Been chasing them for more than 6 months , and nothing happens. I have read that this has happened to hundreds , if not thousands other patients across the country who used Coast Dental. One word: SCAMMERS!
Desired outcome: full refund
Treatment plan
Attached are two versions of the Treatment Plan for replacement of my tooth 25 by an implant. The top is the version that was presented to me when I made the decision to proceed with the implant. The bottom is the version that was presented after the bulk of the work was completed and I was expected to pay for the final product. Begrudgingly, I did pay the...
Lack of care totally ignored me about the wrong antibiotic that caused internal damage
I went to the dentist on 6/19/23 to get 4 teeth extracted I was prescribe clindamycin capsules 300 mg, by coast dental office in Conyers ga after the first couple of days of taking this antibiotic It started up setting my stomach with bowel movements I immediately called the office in Conyers ga I was told by the front desk that it was working ; this was on...
Read full review of Coast Dental ServicesAnnual cleaning
On 8/22/2023, I went to Coast Dental Service (located at 5348 Bruce B Downs Blvd, Wesley Chapel, FL 33544 Tel: [protected]) with an appointment for annual cleaning. They said the machine for cleaning is broken that day and they took my X-Ray. X-Ray and normal cleaning is covered under my Cigna Dental Plan. After the X-Ray, they are telling me that they can...
Incorrect charges
My daughter and I went there and I had xray and screening but they did not ask me if I wanted to do screening. They did those and charged me $112 and they sent me another bill that I have to pay for more $40 so the total I have to pay is $152 for only xray and screening. About my daughter. She had xray and regular cleaning and I already paid $87. They said...
Read full review of Coast Dental ServicesBilling and services
I have been billed three times. I have called and left 5 messages for someone to call me with no returned calls. I have even spoken with someone at Coastal Dental and they assured me that someone would call me to discuss this issue. I have since paid this bill to keep my credit good, even though this is an over charge from what my insurance company ha...
Read full review of Coast Dental Services and 1 commentOverbilling, holding overpayments over 90 days
Documents substantiating this claim can be provided on request. I received services in March 2023 and again in April 2023 from the Lawrenceville, Georgia COAST DENTAL location. I paid $160 in March for a filling charge which later came up as just $47 owed by me after insurance. I was never told there was a "credit" for this overpayment on my "account." I...
Read full review of Coast Dental ServicesFirst Appointment on 07/06/2023 @ 02:10pm Brooksville FL office
We arrived on time, were asked if we had an appointment after waiting 1/2 hour. Then we were informed that a text message cancelling our appointment was sent to me (not true) I have all the texts received from them still in my phone. Then we were told that the Dr. assigned to me had a family emergency and could not attend to me. It's my first visit and...
Read full review of Coast Dental ServicesOvercharged for crown
To see the evidentiary exhibits referred to throughout the complaint, please see this link: https://imgur.com/a/UuKmHnS On 05/28, I had an appointment for an exam and fillings. I was told they couldn’t do the fillings without an expensive deep cleaning treatment, which came to $1270.99 after insurance. It was a cleaning as well as antibiotic placements and...
Read full review of Coast Dental ServicesDental services
I had filed a compliment about the Coast Dental on Swann. Dr. Lopez was very knowledgeable and kind. I began with their service in January or February of 2023. I spent several thousand dollars to have my teeth fixed. During that time, I developed an infection and could not see Dr. Lopez. I went to another Coast. I encountered a "dentist" who really couldn't...
Read full review of Coast Dental ServicesNot submitting any claims to insurance company
Spring Hill Office FL. I have ben going to this office sence 2022 its almost July of 2023 , four appointments later, not one bill was sent to my dental insurance company they just keep sending me a bill now past due. I have asked repetedly to send clames into insurance, they said we have tryed but it never gets there ? then they start getting rude , then they said its my insurance I need tosend it myself, ( no help at all) Last appointment was it they started yelling at me I got up and left there are over charging me dont care. I found another practice to go to, will never go back to a Coast Dental again
Desired outcome: Place my clames to my insurance company and stop making excuses for not doing your job and dont over charge for services not covered
Rip off and liars
I was told my insurance did not cover service that it indeed did cover they charged me for it then after realizing they said it would only take 30 days for refund. Here we are two months later no refund no help I’m being treated HORRIBLY. My very first appt I was the 4 hrs just to not be seen as they aren’t even organized in the office. The hygienist wa...
Read full review of Coast Dental ServicesRefund of $322.00
I visited the Coast Dental office on 12/12/2022. I was told that I had a $5.00 copay for the visit. When I went to pay it they told me that they would just take it out of the credit on my account. I had no idea that I had a credit, so I asked what credit and how much is it. She said it is $327.00, and that it was an overpayment from over a year ago. She said the balance will be $322.00 after the $5.00 copay and printed me my receipt showing my credit balance. I asked the lady for a refund, who said it would take forever to process, and she said that I had to talk to the office manager about it. So I went to the front office and I formally asked the office manager to please process my refund. She again reiterated that it would take forever, and she had to audit it first before she could send it to corporate. I said that is okay, how long will it take you to audit and send it up to corporate. She told me she would be done with it Friday, 12/16/2022, and would forward it to corporate.
It has been 5 months now and I have called the local and corporate Coast Dental phone numbers to no avail. I have left message after message and nobody calls me back. Nobody ever answers the phone.
Desired outcome: A complete refund of my money.
Find another dentist provider, or change your insurance carrier at your first opportunity so you will have different "network" choices. What Coast is doing is not isolated to just one or two individual "complaints."
Same here I've been lied to constantly by the Peachtree City, Georgia office staff ane they will not return phone calls about a 5 week wait for a crown that hasn't even started. You cant trust these people.
About Coast Dental Services
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Overview of Coast Dental Services complaint handling
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Coast Dental Services Contacts
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Coast Dental Services phone numbers+1 (813) 288-1999+1 (813) 288-1999Click up if you have successfully reached Coast Dental Services by calling +1 (813) 288-1999 phone number 0 0 users reported that they have successfully reached Coast Dental Services by calling +1 (813) 288-1999 phone number Click down if you have unsuccessfully reached Coast Dental Services by calling +1 (813) 288-1999 phone number 0 0 users reported that they have UNsuccessfully reached Coast Dental Services by calling +1 (813) 288-1999 phone number+1 (877) 880-1212+1 (877) 880-1212Click up if you have successfully reached Coast Dental Services by calling +1 (877) 880-1212 phone number 0 0 users reported that they have successfully reached Coast Dental Services by calling +1 (877) 880-1212 phone number Click down if you have unsuccessfully reached Coast Dental Services by calling +1 (877) 880-1212 phone number 0 0 users reported that they have UNsuccessfully reached Coast Dental Services by calling +1 (877) 880-1212 phone number
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Coast Dental Services emailsbeth@coastdental.com100%Confidence score: 100%Supportinfo@coastdental.com100%Confidence score: 100%Supportbloomingdale@coastdental.com99%Confidence score: 99%clearwater@coastdental.com99%Confidence score: 99%
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Coast Dental Services address5706 Benjamin Center Drive, Suite 103, Tampa, Florida, 33634, United States
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Coast Dental Services social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 26, 2024
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