Coast Dental Services reviews and complaints 1
View all 185 complaintsCoast Dental Services - scam, fraud, ripoff
Rude, insensitive staff. Young, inexperienced dentist unsure of himself. "Patient Care Coordinator" (with the personality of Nurse Ratchett / Cruella DeVille) solely intent on obligating patients to pre-orchestrated treatment plans through high pressure sales pitch.
Before taking the first x-ray, she insisted that I sign a "promise-to-pay" itemized invoice for the amount of the initial visit, even before the dentist could examine and evaluate my problem. That was the first "Red Flag" and I wish I would have had the foresight to walk out right then.
Dentist quickly recommended a root canal & crown and Nurse Ratchett immediately appeared with a printed, personalized, treatment plan, as if by magic.
Their numbers were significantly higher than the dental discount plan (Careington 500 Series) which had directed me to them as the only participating provider in my area. They offered several flimsy excuses; 1) My plan price sheet was out of date; 2) There had been recent price increases; 3) Lab fees not included, . . . etc.
When I refused to agree to the proposed treatment plan, Nurse Ratchett insisted that I sign the bottom of treatment invoice "just to acknowledge that she had offered & explained the plan to me -- that I would be under no obligation".
The small print right above the signature line said, "By signing I agree to and approve the above treatment plan".
She had lied right to my face!
I looked at her and said, "Do you think I'm illiterate?"
I couldn't get out of there fast enough.
For all reading this, avoid this dental clinic like the plague. They are unethical parasites who have found a legal way to extort money from unsuspecting citizens.
The complaint has been investigated and resolved to the customer's satisfaction.
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Toothache in Titusville,
I’m sorry to hear of your experience at Coast Dental Titusville. It is our goal to meet our patients’ expectations on every visit. I would like to discuss your experience with you. Please contact me at mark.regan@coastdental.com. I look forward to hearing from you.
-Mark Regan