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CB Travel and Vacations InTown Suites 5801 N Military Trl, West Palm Beach, FL, 33407, US
InTown Suites company logo
InTown Suites
reviews & complaints
InTown Suites company logo

InTown Suites

5801 N Military Trl, West Palm Beach, FL, 33407, US
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1 complaint
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Website
intownsuites.com
Phone number
+1 (561) 697-4223
Category
Travel and Vacations

InTown Suites reviews and complaints 1

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9:13 am EDT
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InTown Suites - Hotel safety

I checked into your hotel at 5801 military trail, West Palm Beach, fl on July 10, 2023 at 3;58 pm and left for a business meeting. I returned at 9:00 pm and was approached by two males asking if I wanted to buy crack cocaine, I obviously refused. While waiting for the elevator, I was approached by a prostitute, again refusing. When I arrived at my room, there was a group of youths hanging out in the hallway. I felt very unsafe and left the hotel. The next day I contacted the manager for a refund and he refused. I paid for a week, $632.05. I am trying one last time to resolve this issue with you. If not resolved within 48 hours, I will file a small claims suit and inform the court during the proceedings that you are running a drug hotel at this location. I have strong connections in the local media and they will get involved too. Let's resolve this without further complication. Thomas Masciarelli [protected]

Desired outcome: REFUND OF CHARGES

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This complaint has been resolved automatically due to user's inactivity.

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InTown Suites representative's response
Sep 26, 2023 11:08 am EDT
InTown Suites customer support contacts
Phone numbers

+1 (800) 553-9338

+1 (800) 769-1670

Address

2727 Paces Ferry Rd SE # 2-1200, Atlanta, GA, 30339, US

Website

intownsuites.com

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This platform is external and InTown Suites is able to assist on our internal customer concerns platform located at www.intownsuites.com, customer feedback form at the bottom of the page. All concerns are acknowledged and responded to within 72 business hours. Anything that requires immediate attention can be handled by the manager on duty at the property.
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