Massage Heights Franchising reviews and complaints 1
View all 26 complaintsMassage Heights Franchising - Terrible customer service, did not receive services paid for, unsatisfied long-term customer
Would not recommend this place, perhaps go to another location besides Brookhaven. There has been a lot of turnover and new management in place recently and lots of miscommunication happening due to that. I had a membership with Massage Heights for years and schedule my appointments in advance to use my credits accordingly, yet was still charged for services. I was wrongfully charged for my last massage service and then told that my two upcoming appointments (already paid for) needed to be canceled since my account was zeroed out? This does not reflect the truth, and it should not be the client's fault for any system error or miscommunication amongst management. Also they do not value their customers as they promise to do so. It's unfortunate that this facility's management works in such a poor manner because the massage therapists themselves are great (especially Tulani - highly requested and the only reason I'd give 2 stars!)
Desired outcome: To be refunded for my last service as well as the 2 monthly membership charges that were paid for my 2 upcoming appointments that had to be canceled apparently.
Latest Massage Heights Franchising Reviews
As an ex Therapist who was severely underpaid. Terrible customer service, did not receive services paid for, unsatisfied long-term customer Bedford NH location seems closed, but still charging us money for the service… Gift card bought gift cardGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!