Rue21 reviews and complaints 1
View all 61 complaintsRue21 - Returns
On 6/23/23 I purchased close to $200 in items for one of my nephews from Rue 21 at Stonecrest Mall. The next day I went back to return them because the length was too short and I had already replaced the times from their website. The store manager stated to me in front of 3/4 workers that she do not do refunds on the weekend. I would have to comeback during the weekday to complete the transaction. I did not want to make a scene, so I exited the establishment. My work schedule is a bit chaotic and finding time to assist my nephew can been a challenge. I just have never encountered a store that does not complete returns on weekends.
Desired outcome: The company should consider revisiting this policy.
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