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CB Grocery Stores and Market Jewel-Osco 6014 S Cottage Grove Ave, Chicago, IL, 60637, US
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Jewel-Osco
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Jewel-Osco company logo

Jewel-Osco

6014 S Cottage Grove Ave, Chicago, IL, 60637, US
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2 complaints
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Working hours
Mon
6:00 am - 10:00 pm
Tue
6:00 am - 10:00 pm
Wed
6:00 am - 10:00 pm
Thu
6:00 am - 10:00 pm
Fri
6:00 am - 10:00 pm
Sat
6:00 am - 10:00 pm
Sun
6:00 am - 10:00 pm
ComplaintsBoard
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6:24 pm EST
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Jewel-Osco - Customer service

I was grocery shopping at this store around 2pm today (riding a wheelchair cart because I am disabled). An employee wearing a black Jewel's apron (who told me he was the Manager for that section when I asked) approached me as I was selecting packages of bacon from the store's usual breakfast meats display case. He told me to as go over to the center aisle display case to shop because there's bacon over there too.

This man had no idea that I intended to also purchase breakfast sausage which is located right next to the bacon. I asked why he wanted me to move, and said the center aisle is where you go "look through" the bacon. I told him that I had no idea that store had placed bacon there, and was shopping where I typically get my bacon from in the store.

He then told me that another customer had just bumped my cart. I replied that it's ok, and that customers carts sometimes do bump while shopping, plus, I had no idea that the customer was there because the he never requested that I move aside. I explained to him that people typically do say, "excuse me" to others to indicate they want to pass by. I told him it was rude for him to tell me to move and asked when did the store start having traffic directors in the aisles, and what he planned to do next week when the store really gets crowded days before Christmas?

I spent $280.96, my cashier was named Lagensis (she gave excellent customer service), and it was rude for that employee to tell me where to shop while I'm when the store, especially when the store wasn't crowded.

Desired outcome: Speak to that employee about his need to direct traffic in the store's aisles and remind him to deliver good Customer Service to all customers.

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6:12 am EDT

Jewel-Osco - Grocery store cashier

Cashier: Patrice J was very nasty to me while I was in her checkout line and I didn't like that experience I had with her and she needs to be fired no customer should have to go through that with this nasty, stupid b*t**h.

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