Jewel-Osco’s earns a 1.1-star rating from 494 reviews, showing that the majority of shoppers are dissatisfied with grocery shopping experience.
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Don't offer free products if you can't meet the commitment
I find it very frustrating when free products are offered on a Saturday, coupon clipped, and by the time I get to the store early Sunday morning, the free supply of product is already gone.
This happened 3/31/24 at the Jewel on Howard Street in Evanston, IL. The offer was for a pink Starbucks drink. The manager said that 50 boxes were offered, but only 10 were delivered.
Recommendation: Don't have expectations of receiving free products
I don’t like an employee who waited on me who was rude to me
I am usually a customer that shops there a lot South Elgin,IL store. I went to the customer service desk to get 6 stamps. I didn’t want a book of stamps but only 6 individual stamps how simple right. So I asked Kim who was at the customer service desk please may I have 6 stamps n she started ringing up 6 books of stamps n I said no I don’t want 6 books of stamps but just 6 stamps. How hard is that to figure out. She said she won’t give me 6 stamps but I had to buy 1 book of stamps otherwise I had to go to the post office for individual stamps. She was very rude to me. She thought it was a joke n was laughing like I told her wrong but I didn’t. She didn’t even say sorry for the confusion or the mistake. She really ruined my day. She needs to be better at listening to the customers n not just laugh it off likes it nothing.
A great shopping experience at this location
I want to thank Shaun S. in the Meat Department for easing my troubled mind! I had a reservations about "Coupons" & sale prices on my last visit to this location.
I did not care to make my way to the Cashier, have all of my groceries rung up, only to discover that my groceries will not be rung up at the listed "Sale prices."
Shaun S. patiently walked me through the process of choosing, downloading the Jewel-Osco app onto my phone; how to choose the necessary coupons before paying for my groceries & having all sale price adjustments to my final purchase! Shaun S. represents the Jewel-Osco brand well!
Give him a raise plus three days off for his expertise, patience, product knowledge & professionalism!
Recommendation: Always ask a Store Associate for help!
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Pros
- Wide product selection
- Convenient online shopping
- Frequent promotions/sales
- Robust loyalty program
- Multiple store locations
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Cons
- Higher prices compared to discount grocers
- Limited international food selection
- Store brand quality varies
- Less competitive online presence
Excellent food and service
I recently ordered a large fruit tray as well as a large veggie tray for a large party I was hosting. I ordered about one week in advance in person at my local Jewel on Eola Road in Aurora, Il. I spoke with a gentleman in the produce department and he assured me everything would be ready on the date given at the time specified. He made the ordering process so easy that I confess I wasn't sure it would be correct. However, I am happy to report that the fruit and veggie trays were both incredibly fresh and delicious. We are still enjoying the leftovers 4 days after the event. My guests were very complimentary and the entire experience was not only positive, it exceeded my expectations. By the way, the trays were huge! They were quite a value.
Recommendation: I would highly recommend the Jewel catering for future events and plan to use them myself whenever I have a large group.
Jewel-Osco Complaints 490
Deli chicken
On August 12, 2024 I ordered 240 pieces of chicken from your Chicago Heights location, store # 3167. This order was scheduled for pick-up on August 17th, 2024. This order was picked up on the agreed upon date and time. this is where things turn very very bad. After receiving my order and preparing to plate it, the 2 chiefs I hired noticer that while the...
Deli fried chicken
Today I went into the jewels in bourbonnais about 11:00 this morning I picked up an eight-piece chicken dinner when I got it home it was only five pieces we just had dinner The kids ask where are the legs so when I looked I realized there was no legs and it was only five pieces instead of eight there was no legs in there and there were short one thigh I always buy the chicken to have really good chicken there is the first time this has ever happened
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Checkout discrimination/defamation of character security
Upon visiting this jewel location i stopped inside to purchase a few items for a single mother and her child I seen sitting outside the jewel as well as for my mother that’s currently suffering from stage 4 cancer . While getting the items checked out by the employee in check out I noticed another customer with a specific item I had interest in so i grabbed...
Read full review of Jewel-OscoIs Jewel-Osco Legit?
Jewel-Osco earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Jewel-Osco. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Jewel-Osco has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
The age of Jewel-Osco's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Jewelosco.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Jewel-Osco and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Jewel-Osco has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 490 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Jewel-Osco. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Slip and Fall at Jewel in Oaklawn, IL
On Tuesday, May 14, 2024 at approximately 1240pm, I was walking down Aisle 11 looking for sandwich bags. As I entered the aisle, I was looking on the shelves and did not notice that there was a broken jar of cheese in the middle of the aisle. Suddenly, my right leg began to slip into the cheese, and as I was trying to stop the fall, my left knee abruptly...
Read full review of Jewel-OscoA few things have been festering in me for a while and it is now time to let off some steam.
1: There was a Signature brand of corned beef hash that was in the with the refrigerated pork sausage and packaged cold cuts. This product was not only delicious, but it contained no nitrates or nitrites. It was there about one month and then pulled from the shelves. 2: I cannot stand me having to scan some secret code to get some savings after I key in my...
Read full review of Jewel-OscoMilk expiration date
Does Jewel have a habit of mis stamping expiration dates on its milk? I bought a gallon of milk at Store 3545 at 1224 S W Wabash in Chicago on 3/4/24. I purposedly looked for the expiration date farthest away because I often do not use it all up and have to throw it out by that time. I picked one dated 3/19/24, but it seems like it should have been stamped...
Pharmacy
On Feb 14th 2024. I called the pharmacy bc my doctor mixed up my prescription. A person at the hospital told me to ask about an emergency prescription about 3 pills. The person Andrew became demeaning to me asking me why I needed it. I told him.. then he basically said I took more pills and without my doctors saying to.. First I suffer from bi polar w...
Read full review of Jewel-OscoCame into the Jewel to purchase Fried Chicken for dinner tonight.
Picked up an 8 piece fried chicken for dinner, it cost was 7.99. Chicken was so dried out I could not chew it enough to swallow. The time was 4:23p, today's date 1/25/2024. I asked the women behind the counter if the Chicken was freshly cooked she told me yes, so I did go ahead and order it. As she was bagging it she told me they only had one wing left...
Read full review of Jewel-OscoMeatloaf bought on 12/20/23 at 17.11pm
Store 3284 Villa Park I have been customer of this store for 20+ years and 100 % of the times that we have an incident related on prices and quality are minimal, we approached to the Customer Service desk. We were listened and the problem was solved right away. That didn't happen on Wednesday December 27th in the morning... We acquired on the 20th from...
Jewel Osco in St. Charles, IL
I am complaining about the Jewel located at 2073 Prairie St in St. Charles, IL The produce department is the worst produce department I've ever been in. They are always low in inventory or completely out of stock. Sometimes it takes weeks to replenish the shelves. The quality of the produce is awful as well. Never mind buying have strawberries at thi...
Read full review of Jewel-OscoDeli
I was at the location on 117th & Marshfield there was one person at 407pm the deli another cooking not assisting the dozen of customers standing around the one working was moving slow and seemed irritated why is there always poor customer service at stores where your African American population use no way on a Friday at 4pm should I wait 30 minutes for assistance to buy products from your store
Desired outcome: Hore more people
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Missing money order
More details of what happened*
I bought the money order receipt from Jewel Osco 2775 Pfingsten Rd, Glenview, IL the amount $107.53 on November 18 to paid my discover card payment. I mailed it on that day to discover credit card. But this payment didn’t go through. And I emailed to the discover about this they said that: “Please contact the location you purchased the money order when you can to get confirmation it was cashed. Once you have this confirmation and written proof, we can open a dispute”. Would you check this number *[protected]* cashed or not. I’m currently outside U. S so I can’t easy reach with you. Please investigate it, provide me with proof related information and email it to me. Thank you
Bolormaa Delgersuren
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Liquor management
I have been an avid shopper at this Jewel since it is near my house and I would love to have a chance or opportunity to buy any different or allocated whiskey that comes in that every Jewel happens to receive regularly. Many times, I come in and ask if any of the normal allocations or any special bourbons come in and every time, the liquor manager or the...
Read full review of Jewel-OscoCustomer service
My attempt to submit a complaint via e-mail as failed twice so I just stopped going to that particular jewel. Sadly the nasty attitude the smart aleckie young girl and the "handling" by the female store manager is going to send more customers than just myself shopping elsewhere. I can not recall the exact date or time but I do recall some of my the nicest...
Read full review of Jewel-OscoEmployees
I am a frequent shopper at your Jewels store in Glenview however when I come in there I use my OTC card which a lot of your employees don't know how to use and feel that I have to use some other method of payment when I know that your store takes the card but what I also find humulating is the fact that I can't use the OTC 1st then my EBT card I have been...
Read full review of Jewel-OscoCustomer service
Hey goodmorning your cashier modesty have a terrible attitude she doesn’t need to be working with any customers she called me a racist board all because I asked her can she show me where the eggs were. She told me to go basically find them myself I felt so uncomfortable I literally decided not to shop there I had took my business elsewhere but I am contacting u guys because I love jewels and this experience made me never wanna shop there anymore
Claimed loss: I put all my stuff back and went to another store I refuse to shop where I am disrespected
Desired outcome: Fired
Jewel whiskey - bourbon lovers program management
11/17/2023 @ 2:20pm CST Re: communication with “Tracy” who claimed that this program is “her baby” via email in response to email announcement of 2 changes to the jewel-osco bourbon program. (I have the thread of this conversation). I responded to the accouncement email I received at 2:20pm asking about a list of the people who actually win bourbon...
Read full review of Jewel-OscoService offered to employees
Every year there is no help available for open enrollment. Last year I was given false information, that ended up dropping my son & I had no flex card. Both are important to me to have. When you ask for help at my location there is never any available. They are always to busy . I am looking for a different location to do my open enrollment witch I don’t think I should have to do. This is so inconvenient for me.
Member of store 3176
Desired outcome: Help available for open enrollment only
Poor service. Charged incorrectly and did not give back change or a receipt.
October 31, 2023, about 4:55 pm. Cashier did not know what a radish was. I have seen her working there for years Shouldn't she know what a radish is? She charged me for radicchio red for $1.40. When I tried to correct her, she said that she was correct, and acted like she did not understand me. She did not give me my change (about $4.50 and my receipt) She...
Read full review of Jewel-OscoAppointment made for Covid-19 Pfizer
I made an appointment for 10/27/2023 at 11:00 am for the Covid-19 shot last week. All week long I received text messages reminding me of my appointment. When I arrived at my appointed time at the pharmacy and said to the tech that I had an appointment and showed my Covid vaccination card, I was told they are out of Pfizer and try again maybe Thursday of...
Read full review of Jewel-OscoAbout Jewel-Osco
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Overview of Jewel-Osco complaint handling
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Jewel-Osco Contacts
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Jewel-Osco phone numbers+1 (630) 948-6000+1 (630) 948-6000Click up if you have successfully reached Jewel-Osco by calling +1 (630) 948-6000 phone number 0 0 users reported that they have successfully reached Jewel-Osco by calling +1 (630) 948-6000 phone number Click down if you have unsuccessfully reached Jewel-Osco by calling +1 (630) 948-6000 phone number 0 0 users reported that they have UNsuccessfully reached Jewel-Osco by calling +1 (630) 948-6000 phone number+1 (877) 276-9637+1 (877) 276-9637Click up if you have successfully reached Jewel-Osco by calling +1 (877) 276-9637 phone number 0 0 users reported that they have successfully reached Jewel-Osco by calling +1 (877) 276-9637 phone number Click down if you have unsuccessfully reached Jewel-Osco by calling +1 (877) 276-9637 phone number 0 0 users reported that they have UNsuccessfully reached Jewel-Osco by calling +1 (877) 276-9637 phone number+1 (630) 948-6068+1 (630) 948-6068Click up if you have successfully reached Jewel-Osco by calling +1 (630) 948-6068 phone number 0 0 users reported that they have successfully reached Jewel-Osco by calling +1 (630) 948-6068 phone number Click down if you have unsuccessfully reached Jewel-Osco by calling +1 (630) 948-6068 phone number 0 0 users reported that they have UNsuccessfully reached Jewel-Osco by calling +1 (630) 948-6068 phone number
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Jewel-Osco emailsdeliverysupport@jewelosco.com100%Confidence score: 100%Supportmaryfrances.trucco@jewelosco.com82%Confidence score: 82%
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Jewel-Osco address150 Pierce Road, Itasca, Illinois, 60143, United States
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Jewel-Osco social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024
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