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National Tire & Battery [NTB] reviews and complaints 1
View all 527 complaintsNational Tire & Battery [NTB] - mechanical repairs
On sept. 4, 2019 I took my 2003 cavalier into ntb in crestwood, ill. Because the check engine light was on. I was there for three hours and was told that they had replaced a valve. I was charged $450. On sept. 8, 2019, the light went on again. I took it back in
On sept. 10, 2019. I was told that the valve was faulty and a new one was installed.
I was not charged. Today, sept. 16, 2019 the check engine light went on yet again.
I now have an appointment to bring it back tomorrow at 11 o'clock. I was told that the same mechanic will be working on it... If he knew what he was doing I wouldn't have had to make a second and now a third trip back. What the results will be after tomorrow's visit are unknown. But I have to say that the service I am receiving is
Grossly inadequate and should this problem ever be corrected I will never return to ntb. I will inform my family, friends, and even any strangers I meet to stay far, far away from there.
If I get any response to this complaint I will be extremely surprised. NTB is crawling with employees who just don't give a damn about anything. I am certain that NTB headquarters is the same. BEWARE. STAY AWAY.
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