Menu
For Business Write a review File a complaint
CB Insurance Services American Alliance Casualty Company 9600 W Bryn Mawr Ave, Des Plaines, IL, 60018, US
American Alliance Casualty Company company logo
American Alliance Casualty Company
reviews & complaints
American Alliance Casualty Company company logo

American Alliance Casualty Company

9600 W Bryn Mawr Ave, Des Plaines, IL, 60018, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
ComplaintsBoard
A
12:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

American Alliance Casualty Company - Closing of claim # c0150910 and calling and being on hold anywhere from 45 minutes to 1 1/2 hours or more!!!

I was in an accident with one of American Alliance’s insured on 8/24/2023 at 9 am. She crossed blindly and illegally three lanes of traffic to enter a McDonald’s parking lot. I was approaching the green light to turn right and she crossed in front of my car. I slammed my brakes but still collided with her vehicle. She was shady about giving me her insurance and she folded her papers back but I was able to confirm her policy and her as the policy holder, but American Alliance is the most awful company possible. Every time I’ve called I’ve waited anywhere from 45 minutes to 1 hour 30 minutes or more waiting to even talk to a person to file a claim and get updates on my claim. She has not reached out to her insurance at all and I know she won’t, because she was at fault for the accident. This company is truly pathetic and a scam, I feel bad to anyone insured by them or is hit by one of their drivers. This company is garbage! I just want to close my claim because it’s not worth getting no where and going in circles, calling, leaving a voicemail, getting NO CALL BACK! Just close my damn claim, I don’t want it with you guys anymore, you’re not going to do anything about it. You won’t even reach out to the person who caused the accident who you insure!

Desired outcome: Closing of claim with American Alliance Casualty Group, immediately!

Read full review of American Alliance Casualty Company
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.