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CB Vehicle Rental and Leasing Enterprise Rent-A-Car 7807 W Grand Ave, Elmwood Park, IL, 60707, US
Enterprise Rent-A-Car company logo
Enterprise Rent-A-Car
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Enterprise Rent-A-Car company logo

Enterprise Rent-A-Car

7807 W Grand Ave, Elmwood Park, IL, 60707, US
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1 complaint
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Working hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
9:00 am - 12:00 pm
Sun
Closed
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A
10:43 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Enterprise Rent-A-Car - Car return

I made a reservation to reserve a car from Nov10th, 2022 - Nov12th, 2022. I picked up the car at 5.00pm on November 10th and I was due to return it on November 12th. I asked the agent in the office if it was okay to return at 4:30pm, he said "that's fine". I returned the car on Saturday at 4:30pm and on getting there I see that they are closed. I call the number on the complimentary card to let them know, I have a return but the agent said to look if they had a safe to drop off the key. They did not have a safe neither were other locations opened.

I sent an email to the email address provided to me to ask any questions if I had any questions. There's was no response.

They wound up charging me for 4 days when I only had the car for 2 days.

The email they provided me they said the only person with access to it was on vacation. The staff members were also rude.

Desired outcome: Ned my REFUND BACK!!!!!!!!!!!!

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