Great Wolf Lodge

Me and my family went to great wolf lodge a couple months ago while there we was robbed of our credit cards veteran card while we was out and it was someone that works there I don’t have a credit card now cause someone else took it from me I do not feel I owe for something that was ruined cause of someone stupidy please help correct this it was the one in Chicago please help correct this

Thank you

James c roedl

I took my family to the great wolf lodge in Gurnee over Labor Day weekend, and encountered a plethora of issues.

First of all, there was (and is as of right now) a state wide pandemic order put in place. Everyone has to wear masks, social distance, and use hand sanitizer at every possible opportunity, both guests and staff. When guests don't fulfill this obligation, they're supposed to be penalized, up to being asked to leave. However, I witnessed the following:

There was absolutely no social distancing whatsoever in any and all common rooms. People stood close enough together where you could reach out and touch one another, and no one was wearing a mask. Half of the staff, even the kitchen staff, weren't wearing masks. The carts (when there were any) weren't being wiped off. And, oh yeah, a bunch of people were puking all over the hotel.

A stairwell, a hallway, a bathroom and one of the elevators were all puked in, and most of the time you saw people rushing to clean it up before anyone noticed. I personally saw the guy puking in the bathroom and immediately told someone about it, and then waiting to listen to what happened afterward from around the corner. They asked the guy if he was alright, he said yes (with vomit on his shoe) and that was it. Nothing happened after that. No consequences, not even a follow up.

No one had to wear masks in the pool area, whether swimming or not. I called the hotel from outside the pool area and was told masks had to be worn in the pool area when not swimming, then hung up and went to ask three different people in person, who all said no masks are not required in the pool area. Not a single person was wearing one in the insanely overcrowded swimming areas. No social distancing, no nothing.

Obviously my partner and I asked several people, employees and managers, if they were going to do anything about the people blatantly disregarding the mandates, and someone of them half heartedly did a please put your mask on in passing, no actual talking to or consequences, but most people said okay and then went and hid in a back room.

Some other complaints:

There were barely and carts to use whatsoever: my family and I had to haul our stuff up to the fourth floor on our backs.

No one said there were limitations on drink refills before I spent money on their overpriced cups, most of the machines had only a couple of drinking options, and half of them were broken anyway.

The wizard quest we paid for had tons of issues with the wands resetting, and when we complained we were given no refund or help.

I ordered a room with two queen beds; that's how it was described to me when I ordered the room over the phone. But the second bed was a full mattress that barely even pulled out all the way and had a filthy mattress inside.

There were actual blood spots on our sheets. Yes, really.

Management could either never be reached or did nothing to help in any of our complaints.

When we booked the reservation, I had a schedule laid out for the weekend that included staying until the end of the night in the swimming area on Sunday, our last day, which the reservation people ensured we were allowed to do. Then we were told Sunday morning that the hotel would be closing early that day (didn't give us a reason), and they send it in a text message system which I didn't even know I was subscribed to, so I didn't see it until the end when the kids were told they had to wrap it in hours earlier than we had expected, which meant we had to rush out of there.

This place is disgusting. People spit on the floors, coughed into your face, stood so close to you that you could smell their stank. Even without federally regulated and mandatory covid prevention methods put in place, it would have been a gross experience. But yeah, speaking of that, how many people got sick after that weekend? How many people spread the virus around? We paid for a full weekend and mostly ended up hiding in our room, and all this was because of the absolute and total negligence of the employees and managers. And it's like yeah I get it, telling people off for stuff sucks. But you know what, it's better than being responsible for allowing a vomiting man with clear covid symptoms to go back to getting his food in line with a bunch of people not wearing masks or social distancing, and a bunch of workers not caring enough to stop them.

I tried calling them and got hung up on. I tried sending them a message through their website and no one ever got back to me. My whole family had to get covid tested the next day. We missed work and they missed school until we were sure the irresponsibility of the lodge wasn't going to hurt anyone else. These people are disgusting and should be shut down.

Simiria Williams (new hire) is a very rude alcoholic, and frequent drug abuser who smokes marijuana all of the time. She smokes illegal drugs BEFORE AND AFTER WORK. She has bragged to others about using mouthwash to pass her mouth swab drug test as she was just recently hired. If a urine drug test were to be administered and/or random on spot mouth swab you would see that these are not false allegations but facts. She should not be fit to work in a family based business around kids as her attitude and character is horrible. She even jokes about threatening to physically beat her own children due to them not smiling for photographs! Is this really the type of people that Great Wolf allows to work around CHILDREN. Attached are only A FEW SCREENSHOTS FROM HER PERSONAL FACEBOOK PAGE.

Hello my name is LaTaja Delaney. I was a bartender at the Gurnee location. I bartened at a wedding reception on sep 7 from 2:30pm -11 pm $15/hour. I attempted to clock in on unifocus but found out later that it did not go thru. I let my manager at the time(jake) know. I still havent been paid for these hours. I have contacted gurnee HR two weeks ago about tje issue and ive been contacting and calling with no responses back. I find it unfair and illegal that i worked with out pay. I just want help no problems.

I have been trying to contact someone for the past coople of days now! It esteemed ni one will return my Calls or emails. It seems like an endless cycle . I am highly disappointed and disgusted by the filth of this place . After checking in we went straight to our rooms, changed into our bathing suits and went to the wree park my punter yaw to use the bathroom. He used the one in the room. I was appalled that I hag to wipe the tpilet sea area . The fact that the way the hotel is kept is very evident! I tried calling the service, NO ANSWER 8:45 pm. I took pictures of the table (caked on food left on there) the toilet (urine) the sinks ( dirt bacteria etc...), the front of the mini fridge was streaked with prints, food, etc... the inside was clearly not cleaned properly ... the list goes on.. I went to service desk and spoke with someone who then called their manager . He came out immediately and as I showed him pics he stated "I can move you but your probably going to find something if you look for it." I was livid he stated this and told him he was welcome to come and see how dirty things were because I did not have to look when it is as unclean as it is and I did not go looking for things to complain about I told him I ordered the breakfast packages as well but I'm not sure I want to eat there now. . We moved rooms and low and behold the next room was not quite as bad but it was not properly cleaned either. I found some of the same things AND THEYRE OUT IN OPEN! I could tell the carpets hadn't been kept up, the coffee maker not wiped down etc. to top it off our room keys kept not working, the soda machines did not work (no warning and every time I asked for help I was told they were not from that area and I had to go to front desk or they said in they will be there in a few mins and never came. The front desk isn't exactly close people! I even had to bring everyone to the front desk to reprogram the wrist keys for the room
I called corporate and have still not gotten a call back ! I emailed and no response I called front desk again and again no answer. Our toilet was backed up in 2nd room.
I had to go look for someone who worked there (took another 25 mins) who said he would put in a work order and never did! I waited another 45 mins and no one came, called front desk no one answered finally had to send a friend to the front desk. I ordered breakfast with room and I was only given breakfast ticket for one day (I ordered for both days). However when I got to the area I didn't feel it safe to eat there. The silverware was disgusting, the plates did not look clean and the area with the coffee cups were placed on a mat that had not been wiped or washed in a long time! With the rim of the cup side in contact with the mat.
I never got a call from corporate or guest relations ... I'm just so disgusted . We went with another family but I tried to search for another place to stay the very night we arrived.
When room service came I called front desk next morning and stated I needed room service to clean thouroughly and she said she understood asked what time I needed her there I told her 10 am she said ok. No one came at that time and I waited around while my family did other things! When she finally did arrive I asked her if she could clean really good showed her what I meant and she agreed . She said someone else was working the night before and made her look bad. She even went as far as saying the sheets weren't changed so she changed them for me. I was going to leave her a good tip until I realized she did not clean the bathroom but just put new towels in it and the tub was one thing I asked her to clean. It was disgusting! She did not mop or clean around the toilet either . The toilet paper roll holder had dust and build up in the holder behind it.
I can see why others leave hotels with viruses and diseases now. I thought with a bigger resort and for the prices they charge we would have at least been staying in a place where they took pride In the healthcodes cleanliness was the last thing I had to be concerned about. I have stayed In hotels for far less with so much more to offer and at least they were sanitary! This place not only needs the health Dept to go in there but needs to be run by a team that will keep it up!
There were a lot of fruit flies In the room as well and that just shows lack of maintenance