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Great Wolf Lodge

Great Wolf Lodge review: Staff, service, 1

J
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8:46 am EDT
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I have took my kids to great wolf lodge for 5 years. Upon check in I went up to the counter and usually I am greeted but this time I walked up and seemed like I was interrupting the staff’s conversations as they were cussing. I had my two children ages 4 and 7 with me. My son asked me “Mommy why is that man mad”.. I has requested early check in and I know it’s a request not a promise or anything. I asked if my room was ready and I wish I knew his name

But hw didn’t have a badge on looked at me and Laughing said we are at 💯 capacity who knows. It was my kids birthday yesterday and I had never did the birthday package so I asked him if the room would be wed up and he was “ we see at capacity I doubt it”. My kids started crying it went to them laughing before they arrived to this and the disappointment kept oneszz My husband forgot my arcade cards for their birthday in the room we think the house keeper could have tossed when she Delmer’s we don’t know but he didn’t deee and I paid for their and they also siding tr to do there either z! I feel cheated out of the entire trip!

Claimed loss: I would like a refund! 1400 dollarsAn apology for a ruined trip to w loyal multi annual members ! And the staff either need to be trained or fired i think fired I don’t know idk if some or them learn basic human kindness skills

Desired outcome: An apology to my kids and Myself from how this COMPANY treated us and cussed etc. full refund

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May 06, 2024 5:26 pm EDT
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525 Junction Road, Suite 6000 South, Madison, WI, 53717, US

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Hello, Jessi. We're sorry to hear you had this experience. Can you please email us at guestrelations@greatwolf.com with your lodge location and confirmation number, so we can help? Thanks so much for letting us know.
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1 comments
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C
C
CakePlanet
May 14, 2024 7:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

You should definitely contact Great Wolf Lodge's customer service and explain what happened during your stay. Make sure to mention the rude behavior of the staff and the issues with your room and the birthday package. They might be able to offer you some compensation or at least address the problems you faced. It's also a good idea to leave a detailed review online so others are aware of your experience. Hope your next trip is much better!

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    525 Junction Road, Suite 6000 South, Madison, Wisconsin, 53717, United States
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    Nov 21, 2024
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