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CB Vehicle Rental and Leasing Enterprise Rent-A-Car 19300 South La Grange Road, Mokena, IL, 60448, US
Enterprise Rent-A-Car company logo
Enterprise Rent-A-Car
reviews & complaints
Enterprise Rent-A-Car company logo

Enterprise Rent-A-Car

19300 South La Grange Road, Mokena, IL, 60448, US
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1 complaint
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Website
www.enterprise.com
www.enterpriseholdings.com
Phone number
+1 (708) 479-3220
Category
Vehicle Rental and Leasing
Working hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
9:00 am - 12:00 pm
Sun
Closed

Enterprise Rent-A-Car reviews and complaints 1

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3:36 pm EDT
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Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car - Dangerous rental car

I was given a rental car that had wheel bearing noise, very loud. I drive 1/2 block and turned around. I refused the car, they said that was the last one, they also said it was a small problem that caused the noise. They told me since I drove the car off the lot they will charge me for the day. This is so unfair and gross. My husband picked me up. The manager negotiated a compromise with me, however, later I found out I was still charged for the day with the bad car. This location is badly managed. They lost my appointment for the car (might have been a lie) I was helped last after 5 other people. That's why they gave me the bad car. Just a lousy place...6-24-22.

Still is a bad memory, experience.

Desired outcome: Compensation for and refund of the first 1/2 block driven car. They knew it was a bad car.

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Resolved

This complaint has been resolved automatically due to user's inactivity.

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Enterprise Rent-A-Car representative's response
May 17, 2023 2:14 pm EDT
Enterprise Rent-A-Car customer support contacts
Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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View all Enterprise Rent-A-Car contacts
Thank you for your review. If you can provide a few more details, we would be able to investigate this further for you. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. – Chad
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