Red Robin

On 01/22/23 at 5:53 My son and I went to eat at Red Robin in Skokie, Il. and it was without a doubt the WORST Red Robin experience I've ever had! Even though my family and I have been eating here for years this will be the last time. To start we ordered our food I ordered the bacon fondue burger, my son ordered the bottomless Mac 'n' Cheese, the 2 chicken tenders with his sides being broccoli and french fries. When they brought the food out the manager informed me that they no longer had the fondue dipping sauce and couldn't make anymore because it took, according to her, "4 hours" to make. The manager even told us that the last 3 patrons who ordered it didn't get there's either. Which then I asked why was I not told in the first place so that I could just order something else instead. The manager took the price of the dipping sauce off my bill but now I'm left with a sandwich I didn't want and didn't have time nor was I asked at anytime if I wanted a replacement order. My son and I were offered dessert on the house but my son and I refused as we don't eat dessert due to dietary issues. I was irritated but ate my food anyway. Then I noticed that the broccoli side was a small amount in a plastic to go cup instead of a proper bowl. At this point we just wanted to finish our food and leave. Then after finishing my soda I noticed that the whole inside of the glass had what looked like dried food on the inside! I brought it to the attention of the manager who explained to me that it "wasn't dirty because it was washed and sanitized" which clearly it wasn't because there was dried food in the glass! At that point we were so disgusted that we opted to not get refills on his bottomless Mac 'n' cheese or my bottomless steak fries. This has been our place for birthdays, mother's/father's day etc. For over 12 years but this experience has made us not want to ever come back here! We will encourage others to stay away from this location as well. I still tipped the server because she was nice but don't think given the circumstances we should have had to pay the bill.