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CB Vehicle Rental and Leasing Enterprise Rent-A-Car 1801 N 100 Terrace, Kansas City, KS, 66111, US
Enterprise Rent-A-Car company logo
Enterprise Rent-A-Car
reviews & complaints
Enterprise Rent-A-Car company logo

Enterprise Rent-A-Car

1801 N 100 Terrace, Kansas City, KS, 66111, US
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1 complaint
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Website
www.enterprise.com
www.enterpriseholdings.com
Phone number
+1 (913) 251-3396
Category
Vehicle Rental and Leasing
Working hours
Mon
7:30 am - 5:00 pm
Tue
7:30 am - 5:00 pm
Wed
7:30 am - 5:00 pm
Thu
7:30 am - 5:00 pm
Fri
7:30 am - 5:00 pm
Sat
Closed
Sun
Closed

Enterprise Rent-A-Car reviews and complaints 1

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7:27 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car - My reserved vehicle was given to someone else

I had reserved a vehicle in Kansas City one way to return in Wichita. Reservation #[protected]. I showed up to pick the vehicle up and found out no vehicles were available because they were all rented out. Called the district manager was advised the system is always 24hrs behind and tough luck. Tried absolutely nothing to assist. I called your customer care and was directed to yet another branch with supposed availability and I showed up and nothing available again.

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car representative's response
Dec 31, 2020 3:35 pm EST
Enterprise Rent-A-Car customer support contacts
Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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View all Enterprise Rent-A-Car contacts
njhtran, I apologize that our service did not meet your expectations we would like to look into this further. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and all the details of your experience. Thanks. - Carol H.
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