Menards reviews and complaints 2
View all 725 complaintsMenards - Metabo 18 volt straight finish nailer
I purchased a Metabo 18volt finish nail gun approximately a year ago. I went to use the nail gun and the battery was bad so I returned it to Menards and they replaced it. I didn't open the new one in the box that Menards had replaced it with because I didn't need the product at the time but wanted to get it replaced while it was under warranty. Last week I finally went to use the nail gun and when I opened the box the nail gun was not in the box. There was only the paperwork, the battery, the charger and the bag for it. The nail gun was not in the box. When I went back to the store, the manager said they could not help me so I thought the manager Steven would check to see if the display on the shelf would have the box since the nail gun was not in my box. I had them check and the display was missing the box for it but the manager would not consider that this was the nail gun missing out of the box I purchased. Steven the manager tried to tell me that another box was the box for the display and another employee told him it was not the box for the display.
Desired outcome: I would like to have the nail gun replaced since it was not in the box. I paid over 350.00 for this and got just a charger, battery, bag and the paperwork for it. If that is not possible then I would like a refund for the amount I paid,
Menards - Power carts for the handicapped
We have a fairly new store in Paducah, Ky. It is beautiful, and I really like to shop there, but they only have two power carts. Very seldom can I get a power cart to shop with when I go, so most of the time I have to go wait in the car while my wife does the shopping because I cannot walk that large floor. I have spoken with the manager about getting more carts, but he said he has tried to with no avail. Our Lowes and Home Depot provide a half dozen carts each, and I wonder how much in revenues your store might be losing to those stores because the senior population with mobility issues (notoriously big spenders) are having to leave Menards and go to Lowes and Home Depot. I was in big box retailing management for 26 years, and I fully understand expense budgeting, so I am going to assume that this store can support a few more power carts. And I do believe that the ROI will warrant it. At least, your company, I feel, should take a look at this situation. I would like to continue shopping there, and I doubt that I am alone in this. Thank you for addressing the issue. My name is Jack Boyster, email is [protected]@yahoo.com
Desired outcome: At least two more if not four more power carts for the handicapped
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