Identogo

First time using this place of business and will be my LAST. The lady at the front desk, from the very second I walked in, was rude and had an attitude for absolutely no reason at all for the entire time I was there and throughout the entire process. I watched her treat everyone else who walked in after me the same way. No customer service whatsoever. Colored lady with really short hair. She acted as if everyone who walks in should know how to do her job for her. I walked in, told her I scheduled an appointment online, she asked “for what service,” I told her “finger printing and background check.” She responded with, “but for what?” With the nastiest tone and attitude towards me. She is then the one to assist me with the finger printing process. She gave no instructions on how to do anything and god forbid you ask a question or seem confused. Because I was unaware of finger placement or what was needed of myself, she continued to catch an attitude. She eventually left me in the room to figure it out myself, which at that point I had rathered that because I was done dealing with her. I finished the finger scans and the payment process popped up. I went in to ask if there was something she needed to do with this, she kept asking if I had an authorization code (as if I knew what that meant), again, with her nasty attitude. Told her I was paying myself. Took my card, processed payment, handed me my receipt and never said another word. I snatched my receipt and left.

I’m usually pretty good about just brushing this kind of thing off and going about my day, but the service I received was just ridiculous and so uncalled for. I called customer service but I doubt they’ll do anything or call me back.