Shaw's

Hello, yesterday 9/15/2019 I shopped at Shaws for what is most likely the last time ever. My weekly grocery bill which does not very much was about $100 more than what I pay for the same groceries at Market Basket. We decided to give Shaws a try about two months ago because the lines and crowds at Market Basket in Westford and Littleton Massachusetts on the weekends are just too much.

At first, our grocery bill came out to about $25-30 more and we couldn't quite pinpoint it to if we bought something in addition to the normal that pushed us up higher or it if its just the price difference but for the ease of shopping and checkout that we had, we didn't mind so much. Our next trip was about the same. Since then, we were $50 more and now $100 more and we have been back to our local Market Basket a time or two so we do know that prices on everything haven't increased that much.

After filling a full cart and checking out, we aren't going to say we don't want the $350+ of groceries and leave, we just paid and left but do not expect us to be back. This is probably why this store always seems so empty, it just took us a handful of tries to figure it out. We log in with our phone number to get the 'sales' prices and the apparently fake savings do show on the receipt. It does not make sense that a family of 4 who gets almost the same items on a week to week basis can have such a huge swing in what our grocery bill comes out to. At Market Basket, we pay typically $240-260 a week depending mostly on if we but some extra meat and veggies to have other family over for dinner but each trip to Shaws has been $280-$350+ a week and we as well as other shoppers don't have money to just throw away. You may want to address this before you lose all of your customers.

I do see that my receipt from yesterday shopping does not show up in my app on my phone (I did keep the printed receipt) so maybe your system is just really screwed up.
Customer Adam Baron Phone [protected]