Shaw's review: Store experience

July 5, I stopped in at the Dover NH store to talk to someone from customer service about Shaws system's error, unfortunately nobody's in the customer service booth. A girl named Arianna who was packing bags asking what i need--i told I was there recently and the system didn't pick up one of my 'forU' coupons that I had clipped to my account (sockeye salmon for the 8.97 per pound). I showed her my receipt and the tag from the salmon wrap with the price w/out the discount. Right away, she got very unfriendly and started to tell me that I didn't clipped the coupon. I showed her again the image with the coupon from my account. She argued and called me vicious several times for some reason , telling me that I didn't understand why system didn't pick up the coupon, etc. She walked away somewhere for a while, and after a bit I found her talking to some young employee . When I asked her again about my request, she got really angry and aggressive, we started arguing more and more until she called her manager who resolved this $5 problem in a 2 minutes. Arianna's demeanor and tone concerns me. If she couldn't or didn't want to help me she could have called someone else. There was no reason for her to get so combative.

This text above I sent on July, 5 to the 'Customer Support Team

Case Number: [protected] .

In addition to that I'd add that I have never seen such an angry, aggressive person in this store or another store who did not even listen customer or did not want to listen. It seemed to me that she immediately jumped up when she heard my accent (I am originally from Ukraine), and kept repeating that I wouldn’t let her explain why my coupon was not count.

I’ve been in the country for 27 years, 26 years of that time I worked in IT as an Engineer, and I’m playing this game with coupons for a while and sure know how to clip coupons to my account. I attached 2 images to show that coupon was clipped to my account

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