Renewal by Andersen reviews and complaints 1
View all 118 complaintsRenewal by Andersen - Scammed
I made a very big mistake when I signed a contract for window replacements this past spring! It has been a nightmare that won't go away!
I was given the wrong date (3/18 included Sunday) on the cancellation part of the contract. The following Wednesday and Thursday I tried to call the salesman to cancel but he never answered my calls. I know that I missed the 3 day window by speaking to someone in their Renewal by Anderson office on Friday, March 21st after signing the contracts on Saturday, March 15th. I did speak to a secretary and told her that I wanted to cancel the contract and the measurement appointment. She told me that the person I needed to speak to was away and she would have her return my call the following Monday. On Tuesday the manager told me I couldn't cancel.
The Manager at Renewal by Anderson was already holding half the loan, $3, 407.33 from a company called GreenSky. A $100 check given to them for a building permit but that was finally returned. They are keeping 25% of the loan amount! This is over $1600 for nothing. NO ORDER WAS EVER MADE FOR THE WINDOWS AS NO MEASUREMENTS WERE EVER TAKEN. I feel that this cancellation penalty is very unfair. I feel totally scammed!
The window replacement cost was supposed to include a 20% discount for buying five windows plus an additional 5% discount for signing the contract that same day that the salesman was there. I feel that the price ($6714) of these windows to TOO high. The manager of Renewal by Anderson in Northborough claims their pricing is regulated by the government.
Latest Renewal by Andersen Reviews
Windows are loose and wiggle back and forth Customer service - non-responsive agent. Windows are great, inability to get an itemized invoice is not Windows in my house. Window/door replacementGiving a Voice to Consumers
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