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CB Vehicle Rental and Leasing Enterprise Rent-A-Car 60 Beale Street, Quincy, MA, 02170, US
Enterprise Rent-A-Car company logo
Enterprise Rent-A-Car
reviews & complaints
Enterprise Rent-A-Car company logo

Enterprise Rent-A-Car

60 Beale Street, Quincy, MA, 02170, US
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1 complaint
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Website
www.enterprise.com
www.enterpriseholdings.com
Phone number
+1 (617) 376-0429
Category
Vehicle Rental and Leasing
Working hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
9:00 am - 12:00 pm
Sun
9:00 am - 12:00 pm

Enterprise Rent-A-Car reviews and complaints 1

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Q
11:57 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car - enterprise unauthorized fraudulent card charges

I had a company rental with enterprise that was arranged through insurance and pre-authorized for payment. I reluctantly provided a personal debit / credit card to the Branch Manager Kurt Stephens who assured me it would not be charged and that it would only be kept on file. I looked the guy in the eye and said, "YOU [Enterprise] ARE NOT AUTHORIZED TO CHARGE ANYTHING ON THIS CARD. I'M TRUSTING YOU". Over a series of days, my bank statement reflected at least four (4) different unauthorized and/or fraudulent charges from Enterprise that they have still not refunded two (2) months later.

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car representative's response
Feb 19, 2015 12:52 pm EST
Enterprise Rent-A-Car customer support contacts
Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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View all Enterprise Rent-A-Car contacts
Quincy, I would like to discuss this further with you. Please email us at Care@Enterprise.com with your contact information, rental/reservation number and any other incident details. Please reference 150219-001962. -Tatiana
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