BatteriesPlus

Hello. I am referencing your Woburn, MA location (173A Cambridge Rd). The date of the incident was 4/30/18. I was told by the front sales associate that providing my Iphone passcode was mandatory or they would not accept the phone for screen repair. He explained that they could be held liable if any features were not working when the repair was complete. This sales associate explained that the passcode was necessary for the technician to perform a 'check' to ensure all features were working properly. I handed my phone and my passcode over to him. He performed a thorough assessment of the phone while he was registering this order, and generating a contract. He handed me the contract to sign, I noted that he had listed all the features and it was stated in the contract that everything was in working order. At this point, I no longer felt it was necessary for your staff to have access to my iphone code, as it was clearly verified that the phone was in working order. The sales associate brought the technician out to speak with me; he explained that the reason why they needed the passcode was to check the phone against a registry to ensure that it was not stolen (a different rationale than I originally was told). I responded that I was willing to wait in the store for them to do this check- reiterating that I was no longer comfortable with your employees having my Iphone passcode. The technician then informed me that he needed the passcode to re-check that all the features were still in working order after the screen repair. I stated that I was willing to do this with him (or another associate) in person, when I returned to pick up the phone. He then informed me that he needed the passcode to be able to go back in and "fix" the phone if any of the features were not working properly after the repair. I expressed to them that I was growing increasingly uncomfortable with turning my passcode over to them. The technician informed me that this was "corporate policy." This sounded suspect to me. I decided to take my phone, as well as the written contract in-hand and leave the store to seek service elsewhere. I later contacted several Batteries plus locations to verify the technician's claim that turning the passcode over to them for a screen repair was in fact mandatory in order for them to complete the work. I asked them if this was "corporate policy" like the technician claimed. Each other location that I had contacted informed me that it was preferable, but not mandatory. Please investigate this claim/store immediately. As I mentioned, a contract was generated- my phone number on that contract is [removed]. My name is [removed]. If you need a copy of this contract, please reach out. Thank you.