Menu
For Business Write a review File a complaint
CB Drug Store CVS 481 Lincoln Street, Worcester, MA, 01605, US
CVS company logo
CVS
reviews & complaints
CVS company logo

CVS

481 Lincoln Street, Worcester, MA, 01605, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Website
Phone number
Category
Working hours
Mon
8:00 am - 10:00 pm
Tue
8:00 am - 10:00 pm
Wed
8:00 am - 10:00 pm
Thu
8:00 am - 10:00 pm
Fri
8:00 am - 10:00 pm
Sat
8:00 am - 10:00 pm
Sun
8:00 am - 10:00 pm
ComplaintsBoard
S
1:12 pm EST

CVS - denying a customer narcan against state law, refusing to give me supervisor's name, hanging up on me

Yesterday (1/19/2019) around 3 pm, my friend called me in a panic asking where she could get narcan as she had encountered two men who were displaying effects of opioid use (she had already spoken with first responders on scene and wanted some to carry on her person). I told her to go to the closest pharmacy to her at that moment, which was the CVS Pharmacy located at 481 Lincoln Street, Worcester, MA. She was rudely told by 2 pharmacy staff members that she needed a prescription. I had already relayed my knowledge of the standing order in MA that no person may be denied narcan from any pharmacy to her. She was then told by them to walk down the street to the methadone clinic. I called the pharmacy and spoke to the woman in charge at this time, she took my name and number and said she knew nothing about this law and would have to speak with her supervisor, so I then asked for their name and if I could speak with them and she told me that she would not be giving any names out and then hung up on me. Within minutes I was in my car on the way there, when she called me back and told me her coworkers told her about the law and that my friend could come back and get some. Meanwhile, my friend had gone to a neighboring pharmacy and was given it no problem, along with a description of how to use it effectively. This is a life saving measure and a necessity in the world we currently live in. These staff members could have cost people their lives, and who knows how many others they have denied narcan to.

I have started the process of reporting that location to the Department of Public Health, and have also now heard from others that this has been an issue at other CVS locations.

Read full review of CVS and 1 comment
Hide full review
1 comment
Add a comment
T
T
theababy
Fitchburg, Massachusetts, US
Apr 14, 2021 5:56 am EDT

With the j&j vaccine on pause I had an appointment for 4/15/21 but CVS just canceled not offering another appointment. I called saying it was announced CVS would help with rescheduling the appointment but her reply was "we sent you the link" .Now we have to try all over again to get new appointment.

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.