Rue21 reviews and complaints 1
View all 61 complaintsRue21 - theft by their employees
I had the worst experience of my life in a local store at Eastpoint Mall. I generally spend over $40 at time in Rue 21 stores. I love the White Marsh Mall location. I was in the Dundalk so, I decided to go in the Eastpoint Mall. I was purchasing lots of accessories, today Feb, 2, 2016. I selected so much jewelry that I had to lay it down on a store shelf next to where I was standing chosen more selections. A store associate approached and said you have to move your stuff and I stated why she said just take your stuff to the register. She made me feel like I could not ask a question just listen to what she say. This is America, freedom of speech. I told her that I did feel comfort doing that because I wanted to watch my selections. She stood there and said it's store policy, move out the way Miss. Just as she was yelling at me, I was calm. My friend entered the store he had been shopping in another store and I told him to meet me there at Rue 21. He witnessed her loud tone and demeanor and asked if everything was okay. She stated and if everything ain't okay what you gonna do about it. He stated I was talking to her not you. I said let's go and just purchase my selections to avoid my drama. She followed us to the register and stated to my friend you gotta problem with me. It's like she was looking for trouble. I stated Miss just leave us alone. She stood there giving a evil stare. Her and my friend went back and forth word for word. I made my purchase and was happy with my selections. The sales associate reached under the counter and went in the back of the store. I told my friend to wait outside the store I was not finish shopping. He waited outside the store. I continued to shop as I was shopping, four young immature Black security officers approached me and stated I had to leave the store. As, I entered the mall from the store the security stated we had to leave the mall. I was extra mad but, I just left the mall. I had already spend over $200 dollars in mall and looked to spend more. My whole mall experience was not good. Once, I got home I realized that I had not been given my two bags that I checked in Rue 21 because they checked my bags in the beginning once I first entered the store. I had to go back to security and give them the number tag and they went and brought out my bag. I checked in one big bag with a smaller bag inside that big bag. Once, I got home I realized the smaller bag inside the big bag that was checked at Rue 21 was missing and it contained $50 worth of merchandise from another store at the mall. I also noticed that the guy that rang me up at Rue 21 did not put all my jewelry in my bag that I purchases from Rue 21. Maybe, he was mad about the situation with the other associate. This is theft big time. The employees seem like they had a attitude with me once I first entered the store. I want my merchandise back and I want my necklaces that where not placed in Rue 21 purchases bag. I am prepared to take your guys to court for this bad experience and theft.
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