Long Fence

Contacted Long Fence in January to replace security door. Still waiting for it to be installed properly. You can see where the old door was removed and there is a large gap between the door and the house. Have sent letters to the CEO, department heads and supervisors. Have made numerous phone calls, taken pictures and sent the pictures to them, Still no response, Still not right. The last letter was sent on Jun 4, 2015, with pictures of the problem area. Have not heard from them. Unlike most businesses, they do not have a customer service follow up phone call or survey. Once they have your money, they don't seem to care about anything else. We had to paint the door frame, because the installer told us he wasn't a contractor and would not be painting. Had to ask them to replace regular screws with security screws. Had to wait for them to order the security screws, why if they are installing a security door, do they show up without security screws. Very frustrated with their lack of response or responsibility for the work not being done correctly/professionally.

I contracted for a wrought iron driveway gate anchored to 6-foot tall brick columns. All the work was done by nameless subcontractors whom I did not approve.

The bricklayers took 5 days to do a 1-day job. They used substandard mortar with excessive gaps between bricks. The partial bricks were simply broken to approximate size instead of being cut to fit. A couple bricks were not cemented. The top cap was not finished properly - it was an 1/4" thick flat masonry instead of a thick, slightly domed cap that water would run off of. They did not backfill the columns, but left them sitting in large holes in the yard.

The wrought iron is rusting after less than two months.

I called numerous times to get the columns backfilled and proper masonry caps finished. The final caps are cracking after 1 week because the masonry was improperly mixed. Before the job was even finished properly, Vicky at the "customer service" department was dunning me for the final payment. She never did act as an advocate to provide proper customer service - she acted in the role of bill collector.

I paid the final bill and will correct the deficiencies myself.