Red Robin reviews and complaints 1
View all 217 complaintsRed Robin - Lost order/No Service
Traveling from VA back to NJ we stop in the Red Robin located in Frederick MD. This happened on 04/24/22 around 4:30pm. The restaurant was not extremely busy. There were two of us and we placed the order and waited an hour, then we asked where our food was and the waitress also bartender stated that she would check. Did not check before saying something to her. She then stated that she is not sure what happen with the order but they were going to quick make it up. We were frustrated as we just wanted to get home but needed something to eat. So we said ok. About 15 minutes later still nothing. So we then got up and left! Not once did the manager come over and say sorry or even check what was going on. She could not handle all the table services and tend to the bar! We then went to another location right near there and the people stated that it is a horribly run Red Robin.
Desired outcome: Definitely would like an apology, plus compensation for the time wasted to be with family.
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