Ruby Tuesday

Dear Sir or Madam:

I visited your Ruby Tuesday Restaurant in Marley Station Mall, Glen Burnie for the first time last night and encountered the most rude and inattentive waitress Michel T. When she came to take our order we had to tell her that we had not received menus yet & that began her hostile attitude. We had to ask the greeter to please have her come refill our drinks & when one of the kids said they had gotten cherry coke instead of coke we asked her to please bring her another coke we were told "that's what she got"... That coke turned out to be Mr. Pibb instead. We spoke to the manager Amanda at that point & she apologized and went to find out where our food was. Well that ony escalated her nastiness when she returned we were told we could just pay our check and leave. We spoke to the manager who apologized for her behavior and who gave us free dessert, but to be honest there was no excuse for her.

I have never complained about a waitress and never left without leaving a tip...but that was before last night. I paid $96.00 to endure the most rude, inattentive waitress that I have ever encountered & spent 2 hours enduring her hostile behavior. I left your restaurant knowing that I will never return due to the behavior of your employee...She is a reflection of your business.

I'm not sure if I reminded her of someone she hated, but since that was my first and last visit, I guess we will never know.

Sincerely,
Sheryl J Bolner

Sheryl J. Bolner
BBC Processing Services, Inc.
20 S. Charles Street, Suite 300
Baltimore, MD 21201
P: 410.727.1562 / F: 410.547.2730
sheryl.[protected]@bbc-company.com
www.bbc-company.com