Menu
For Business Write a review File a complaint
CB Restaurants and Dining Ruby Tuesday 145 Newtowne Blvd, Pocomoke City, MD, 21851, US
Ruby Tuesday company logo
Ruby Tuesday
reviews & complaints
Ruby Tuesday company logo

Ruby Tuesday

145 Newtowne Blvd, Pocomoke City, MD, 21851, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
11:00 am - 10:00 pm
Tue
11:00 am - 10:00 pm
Wed
11:00 am - 10:00 pm
Thu
11:00 am - 10:00 pm
Fri
11:00 am - 11:00 pm
Sat
11:00 am - 11:00 pm
Sun
11:00 am - 10:00 pm
ComplaintsBoard
J
5:39 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Ruby Tuesday - Order # 24488647872479233

Order # 24488647872479233. I placed this order today 02/05/2024 at around 3:15 for a 4:30 pickup. My wife got there at 4:30 and had to wait outside for an additional 10 minutes for the order to be brought out. Not only did they not have the order on time, I added a Rewards Chocolate cake with Ice Cream. They included the cake, but forgot the ice cream in the freezer! I had to call and ask what happened to my order. I spoke to the manager on the phone and got no aplogy and no explanation as to why my order was late and why the ice cream was left out. They adised iti was in the freezer and I could come and pick it up. Fortunately, I do not live far away so it wasn't a long return trip for the ice cream. I've ordered several times for pick-up and this was the first and I hope the last time I get this kind of response. Was very disappointed in the service. Jose D. Vieira, [protected]@verizon.net.

Claimed loss: There was no real loss other than the inconvenience of having to make another trip to compete my order. At least an apology and some compensation for my having to make a return triip should have been offerred.

Desired outcome: Not sure.

Confidential Information Hidden: This section contains confidential information visible to verified Ruby Tuesday representatives only. If you are affiliated with Ruby Tuesday, please claim your business to access these details.

Read full review of Ruby Tuesday
Update by Joe Vieira
Feb 05, 2024 5:43 pm EST

Ordered take out 45 mins in advance. Arrived at scheduled time and had to wait an addition 10 mins for the order to be brought out. Order was incomplete and had to make a return trip to get forgotten items left out of the order.

Update by Joe Vieira
Feb 05, 2024 5:44 pm EST

No explanation and not even an apology!

Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.