Cold Stone Creamery reviews and complaints 1
View all 41 complaintsCold Stone Creamery - Service
This is one of the worst stores I have been to, the owner needs not to own this store. I know she is the one who is supposed to order the supplies for the store, so why every time I go in there they never have anything that I need. There are always new employee's in the store so the lines are very slow. Though the people working are very nice they have terrible service. Always low on ice cream, spoons, napkins, waffle cones and bowls, brownies, ice and money. There was roaches in the stores and keeping everything clean seems a issue with low staff. They need to be closed down!
The complaint has been investigated and resolved to the customer’s satisfaction.
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Cold Stone Creamery - 20587 Old Cutler Rd, Miami, FL 33189 Don;t bother going here. The customer service is awful. I asked for vanilla with oreos, I can barely find the oreos in there so I go and ask the boy/man who prepared it and he says rudely, yeah I put one in there!" Are you serious, one oreo? I paid almost $4 for this crappy icecream to get one oreo? Unbelievable, terrible customer service. Don;t bother coming here. Better off buying your own icrecream at publix and your own oreos for almost that price and just mix it at home. PLEASE. Not worth it.