Menu
For Business Write a review File a complaint
CB Food and Beverages Cold Stone Creamery 15600 Northeast 8th Street, Bellevue, WA, 98008, US
Cold Stone Creamery company logo
Cold Stone Creamery
reviews & complaints
Cold Stone Creamery company logo

Cold Stone Creamery

15600 Northeast 8th Street, Bellevue, WA, 98008, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
11:00 am - 10:00 pm
Tue
11:00 am - 10:00 pm
Wed
11:00 am - 10:00 pm
Thu
11:00 am - 10:00 pm
Fri
11:00 am - 11:00 pm
Sat
11:00 am - 11:00 pm
Sun
11:00 am - 10:00 pm
ComplaintsBoard
M
5:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Cold Stone Creamery - Never honored coupon and being laughed at

I presented a $1 coupon that I received from the newspaper. The manager mentioned that I could pick from 2 sizes and anything from the board posted on the wall. When I tried to pay for my ice cream with the coupon the cashier brought the manager over to review the coupon again. The manager said that it wasn't valid because I did not select a "signature item". I mentioned to her what I had interpreted from the manager. The cashier laughed at me and I said that it was deceptive advertising. The bottom line is if I misinterpreted what the manager had said I didn't deserve to be laughed at and the manager should have tried to make me feel like an important customer. They never honored the coupon and they never made me feel welcome. From the previous yahoo review it looks like that this location is taking advantage of customers.

Read full review of Cold Stone Creamery and 1 comment
Update by MotherOf2C
Mar 07, 2012 8:10 pm EST

I contacted the Coldstone Creamery headquarters. They apologized for their employee's behavior. The employee has been reassigned. Thank you Coldstone.

Hide full review
1 comment
Add a comment
W
W
wakeuppeople!!!
pc, US
Feb 25, 2012 5:47 am EST

wowwwwww, if you have enough time to post reviews like this...you have no life

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.