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CB Glasses and Lenses EyeMart Express 6117 US-98 Suite 10, Hattiesburg, MS, 39402, US
EyeMart Express company logo
EyeMart Express
reviews & complaints
EyeMart Express company logo

EyeMart Express

6117 US-98 Suite 10, Hattiesburg, MS, 39402, US
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1 complaint
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Website
www.eyemartexpress.com
Phone number
+1 (601) 261-6966
Category
Glasses and Lenses
Working hours
Mon
9:00 am - 7:00 pm
Tue
9:00 am - 7:00 pm
Wed
9:00 am - 7:00 pm
Thu
9:00 am - 7:00 pm
Fri
9:00 am - 7:00 pm
Sat
9:00 am - 5:00 pm
Sun
Closed

EyeMart Express reviews and complaints 1

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2:52 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
EyeMart Express has left an official reply on this complaint.

EyeMart Express - Eyeglasses order

I went in to the store in Hattiesburg MS. I made my order but was told it would be an hour for my glasses. I was tired so I asked for them to be shipped to me and was told they no longer ship for free Id have to pay for shipping so I paid the $6 for shipping and was told they would ship Monday, October 23, 2023, I called today and my glasses had not been shipped yet. They kept me on hold and I had to hang up and call back. I’ve never had an issue with this location before and now customer service is terrible and the fact that my glasses were not shipped as promised and they tried to lie about FedEx not coming. They can’t come if you don’t prepare the order for shipping.

Desired outcome: I want my glasses or my money back.

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Resolved

This complaint has been resolved automatically due to user's inactivity.

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EyeMart Express representative's response
Oct 30, 2023 9:23 am EDT
EyeMart Express customer support contacts
Phone numbers

+1 (972) 488-2016

+1 (888) 372-2763

Address

13800 Senlac Dr., Ste 200, Farmers Branch, TX, 75234, US

Website

www.eyemartexpress.com

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We want every customer to have a positive experience in our store. Thank you for letting us know we’ve still got work to do! Please reach out to our customer care line at 1-888-372-2763 so that we can make this right.
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