National Tire & Battery [NTB]

Good Evening, my name is Mr. Keith Shankle. I am writing this email to inform you that I am very dissatisfied an unhappy with the service that I received from National Tire Battery. I brought my 1984 Cadillac Fleetwood to your business for an oil change, top fluids off. When my oil change was complete the worker backed my vehicle out of the Bay Area but left it in front of the Bay Area. My wife proceeds to get in my car an turned on the switch to crank it. When she cranked my vehicle the no charge light came on. When the worker opened the hood a belt was broken. I proceeded to tell them to change the belt an they also charged me $150.00 for changing the belt. I honestly feel the company was responsible for the damage. I feel as though something was done to my vehicle, because my vehicle was not even moved out of the Bay Area. Once I left the NTB I started hearing a squealing noise that was not happening until they worked on my vehicle. I was told to bring my vehicle back. I did return my vehicle to NTB to find out what was causing the squealing noise. I also told the workers not to roll down my driver side window because it was off track, well they did the total opposite. I feel if you make a mistake just be honest an on up to the mistake. I feel that if I wouldn't have been present at the time to see the incident about my window I would have never known. Once my vehicle was checked for the squealing noise I had my wife's vehicle oil changed. They asked who was the last ones to change the oil. I asked why they then explained the wrong cap was put on that stops the oil from coming out. I then explained to them they were the last ones to change the oil. My wife stayed there the 1st time for hours while they supposedly ordered the right cap that the broke. Then I find out they never put the right cap on. This why I am very dissatisfied with the service. Once I talked them about the squealing noise on my vehicle they then tried to tell me that it was the power steering pump. Then they turned around an stated that the gear box needed to be changed 1st. They stated it would be $610.00 for the service an I asked them what was going to be done due to the damage they caused. The worker stated they could give a $50.00 discount. I feel that's unacceptable due to NTB causing the damage to my vehicle. I then picked my vehicle up again an now it's driving with a shaking feeling with the real end. None of these things was happening with my vehicle until I brought it to NTB. If I can't get any clarification or good customer service to compensate the mistakes that was done. I will be taking further actions. Please contact me by phone or email. My contact information is: [protected], email: ksimpala. [protected]@gmail.com. I will be waiting to hear from you.
Thank You,
Mr. Keith Shankle