David's Bridal reviews and complaints 1
View all 150 complaintsDavid's Bridal - Horrible customer service!
If you are getting married, I urge you NOT to use David's Bridal for anything. If you are shopping in Raleigh, NC, I would suggest Victorian Rose or Traditions. You would think if you are dropping $1500 or more in a store that they would treat you with respect and HONOR their word! First of all, my consultant was pushy when I first tried my dress on wanting me to buy today. When I finally did decide to buy my dress from them, they sold me a size 6 dress (knowing that I needed a 4) and charged me $205 to basically take the dress apart to make it my size. When I got the dress back, it looked like a 3 year old had done them. My dress has buttons down the back and they were zig-zagged when I got it back the first time! I of course, told them they had to try again and that was NOT acceptable. Needless to say, they had to "try" 3 times before they got it right. Isn't this their job?! I was also told that my bridesmaids got 25% off their dresses. They failed to mention that it didn't include "Special Value" dresses. I was also told that since I bought my dress there that my fiance would get his tux rental free and his groomsmen would get 25% off of their rentals from Men's Wearhouse. I found out yesterday when I went to Men's Wearhouse that wasn't true either!
I have had nothing but problems with David's Bridal. They treat bride's like trash! DO NOT USE THEM WHATEVER YOU DO! Planning a wedding is stressful enough. David's Bridal has made my stress 10 times worse!
The complaint has been investigated and resolved to the customer’s satisfaction.
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