Home Depot

Me and my wife purchased a stackable washer/dryer unit on 12/8. The scheduled delivery was on 12/12. The unit was delivered on 12/12 while I was at work. My wife calls me and says they broke the unit bringing it into the house. They tried to lift from the top lip of the horizontal washer unit and ripped the lid and and all wiring up making the unit unusable. The delivery men told my wife they would have to leave it there and be back Friday 12/14 to replace it with a new unit. She did not know to refuse the unit at that point. After calling both the Home Depot we purchased it from and the delivery company about ten times each, and being told we had to wait for the damage report to be processed, we received a delivery date of 1/5 (not 12/14). On 1/5 at 10:30AM we received a call from the delivery man that our unit was on its way and they would be at our house in 30 minutes. At 3:30PM I called both Home Depot and the delivery company. I finally got a call back around 5:00PM from the delivery company saying the delivery driver took pictures of our driveway and it was unplowed and they were unable to get up it. Blatant lie as I plowed and spent $100 the day before to sand my driveway ensuring they would have no issues. They rescheduled for 1/8. On 1/8 They returned and when the delivery man came inside to check the old unit, he informed me that he could not install the new unit as he had no power chord or hoses for the new unit. So again we rescheduled for delivery today 1/13. I had already taken 2 days off of work to try and be there when it was delivered but could not take today off so my wife received the unit. Yet again the unit arrived with the top of it completely caved in so that the dryer on top would not even be able to spin. I am completely amazed that this is how business is done by this company. I called the delivery company and cancelled my order and hopefully when the manager at the South Merrimack, NH Home Depot returns from his vacation next week and I can speak to someone in charge, I can finally receive a refund and purchase the same unit at Lowes. Fingers are crossed they dont use the same delivery company