Shaw's reviews and complaints 1
View all 177 complaintsShaw's - misleading sales flyer
Every week I peruse the Shaw's flyer, write down the items I wish to purchase, note if they are part of the 3 day sale, have limits or must buys, etc. Last weekend I bought 6 boxes of the crackers under a banner saying Mix & Match. There was an ad at the bottom of p.1, and a larger Mix $ Match collection on the back of the first page. Before I left the store, I checked my sales slip because the total was higher than I had figured. There were 3 stations open, no baggers and a closed sign at the service desk. Lines at all 3 registers. No one to help. Once I was home I checked my slip and, indeed, I'd been charged $2.99 each, which was $1.11 more than the "sale price". When I went back to ask about it, I had both flyer and sales slip in my hand. The woman at the service desk barely glanced at my slip as she told me how I had messed up. The ad on the front page that said Mix ‘N Match was separate from the sale on the inside of the front page that said Mix ‘N Match, though both reduced the price to $1.88. She said that 2 boxes of the crackers were from the front page, and 4 from the back of p.1, so my purchases didn't qualify. She was dismissive, repeating, "They are two separate ads". This whole episode created deep distrust on my part; I will think twice before I even go in a Shaw's again. I loathe feeling that I've somehow been duped.
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