CVS reviews and complaints 1
View all 3333 complaintsCVS - Flu/covid shots
Appalling customer service at CVS in Seabrook, NH. I scheduled flu/Covid shots for the family and for some reason my husband's didn't go through. So, per CVS app instructions, to cancel or reschedule you need to call the Pharmacy. I called the pharmacy and the pharmacist (BTW, the only male pharmacist at the store as far as we know - I can't remember his name) refused to help YELLING there was not he could do. I called back and asked for the store manager, Justin, but he was not in today. I tried calling headquarters and spoke with customer relations. She apologized for the unfortunate experience but to cancel the appointments I needed to call the Pharmacy back and ask to speak with someone else. SERIOUSLY! What kind of customer support is this? I am baffled with such lack of assistance
Desired outcome: Cancel appointment completely. I'll never be using CVS for ANYTHING from now on.
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