American Automobile Association [AAA]

To whom it may concern,
My name is Dennis Girouard and my act. # you is [protected]. We have been members for 27 years. My wife, Corinne, has been attempting to to pay our yearly bill for over a month now via the online method. Since I originally opened the acct. in my name and she is ls not the primary the site would not allow this. She contacted your customer service and was told there should not be a problem wit her doing this. When she made a second attempt and again failed she brought the problem to me. I contacted the local office here in West Lebanon, NH. I explained my confusion with your companies reluctance to accepting money from someone who is on the account. Cassie told me she did not understand the issue either, spent some time on her computer and said it should be all straightened out and to try again. I triumphantly passed on the imagined success of my phone call and thought the issue resolved. Again my wife informed me of failure. Yesterday I drove down to your office and again talked with Cassie. She told me yesterday that she did not understand and gave me a number to call. Upon arriving home I tried to call and was told your offices were closed. Since it was 10:15 here I did not understand. I called the West Lebanon office back and spoke with a different person who gave me a different number. This person informed me that no one aside from myself could be authorized to make payments online even if they were on the acct. I then proceeded to create an online acct., you see, I never actually had one since I haven't dealt with the day to day bills for over 15 years. thinking the problem finally solved I instructed how to use my acct. One hour later I receive a call from from a women telling me that since we are late with our payment we can no longer use the web site. My frustration level went over the top. The way I see it is that due to the fact that all your employees we spoke with previous to to the last two call gave us incorrect advice and clearly did not understand what my wife wanted to do was not possible, It is the poor training and ultimately someone in management ho is at fault here. I have returned the issue to my wife with the recommendation she research alternatives to AAA. If she decides you are still the best deal then she should close the above mentioned acct and open one in her name. I informed her I would write this complaint. Her only response was to inform you it is not still 1950 in regards to women equality. If you would like to put the effort into keeping her as a customer I suggest you contact her at [protected]@comcast.net or [protected]. I am done with this