LasikPlus

I underwent Lasik surgery at a LasikPlus location in Mt Laurel NJ over 1 year ago. Soon after the procedure I realized I was having issues with my left eye and notified Dr Norden and Dr Harris who work at LasikPlus. Issues included myopia, starbursts, halos, mild pain, dryness and blurred vision in my left eye only. After multiple office visits over the course of 6 months I felt I was not receiving proper treatment. Dr Norden recommended a 2nd LASIK procedure to try and clear up the issues I was experiencing but I was hesitant. Based on the information I was given and lack of a clear diagnosis I wanted to get a second opinion and made an appointment at Wills Eye in Philadelphia. During my first visit the Dr from Wills Eye diagnosed me with flap striae caused by the LASIK procedure. The procedure to fix this was a Lasik flap lift and sutures which was performed in May of 2020. While the flap lift procedure has been mostly a success, it subjected me to unnecessary pain and suffering and additional financial costs. Wills Eye also informed me that if LasikPlus diagnosed my issue properly and shortly after the original procedure, the surgery to repair my eye would have been drastically less invasive. Even more disconcerting, if I followed through with Dr Norden's recommendation and underwent a 2nd Lasik procedure it would have over corrected my vision causing significantly more permanent eye damage. The main reason I am filling this complaint is because of the improper follow-up care I received from multiple doctors at LasikPlus along with an inappropriate recommendation for follow-up surgery which could have completely and irreversible damage my eye. I believe LasikPlus was reckless in its actions, overbooking patients, reducing the quality of treatment provided, minimizing patient care which can increasing the probability of post-op issues. This practice needs to be exposed so other patients are not adversely impacted and force to endure unneeded suffering or worse. Along with describing my issues to both Doctors mentioned above during office visits I also contacted the director of LasikPlus but I have yet to receive a response. As a side not I have also filed complaints with the Department of HHS for a HIPPA violation, BBB, NJ Consumer Affairs and will be looking into legal options as I finally received my medical records.