Mavis Discount Tire

Thu, 9/16/21 - Store Location Mavis Discount Tire, 562 N Maple Ave, Ridgewood, NJ 07450, Store ID # 0375
This is an experience I had doing business at this Mavis store in NJ.
On Wed, 9/15, I contacted Mavis and the phone was attended by Eric, who I later found out worked at the "call center", very nice person who helped me make an appointment with the store for the tires I wanted for my Nissan Pathfinder and the final price including taxes would be $654 (Order # 49690).
I proceeded to the store later that day and met Ethan, another gentleman who was very clear with what was informed to me and also confirmed the price of $654.
Later that day I called Eric back to book a second appointment for my Toyota Rav4, Eric advised me to make the appointment online which I did and the total amount came out to $535.92 plus taxes (Order # 49701), I even put down a deposit of $80.

Next day, Thu 9/16, I get a call from a Steve who informs me that my Nissan tires had come in and I could bring in my vehicle, given my second car was in the workshop, I could not get to the store right away. Later on Ethan called and left me a VM asking if I still would be coming in. Around 3pm, I got my second car back from the workshop and I proceeded with my Nissan to Mavis and dropped off the vehicle. I get a call later from Steve who informs me that the tires are almost done and they would be doing the alignment and I should be able to pick it up in a couple of hrs. Around 5.10ish I get a call from Steve who informs me the vehicle is ready for pickup. I reach the store and Ethan tells me the total is $800+!
I ask Ethan how that's possible since the agreed amount was $654. Ethan informs me that Steve had got my permission to perform wheel alignment and that's $129.99 extra. I At this point, I am totally confused and Ethan proceeds to call Steve, who peeks from behind a door and says tell him we will give him a $10 discount! I proceed to tell Ethan that I am not aware of this extra charge and I never authorized it. Now Steve comes and starts arguing with a very bad attitude that he informed me he was going to do the wheel alignment and that I agreed. I replied back stating that Steve only informed me the status, Steve never told me this was extra nor did he tell me what it would cost. Steve's answer simply was, you didn't ask, you should know the standard is $129.99!
At this point, I am completely taken back as this was indeed a rip off, Steve very smartly snuck in a $129.99 charge without clearly explaining to me that this was not included in the original quote, that this was an extra service and that there would be cost associated, neither did he get my authorization for the charge!
Steve continues with his rude behavior, telling me it was my responsibility to know this about cars and that it was a standard price I should be aware of! I tell Steve, I don't work at an auto place nor am I familiar with car parts and services, and that is why I come to Mavis because I trust you will be honest and tell me what needs to be fixed at a fair price and not take advantage of me. At this point, Steve tells Ethan take off the charge and cancel the default warranty on the tires sold, and says loudly he cannot come back here if anything is wrong with his tires and such. Ethan takes off the additional charge and somehow, still the bill is close to $690. I ask again this was not the agreed price and then I am not sure what Ethan did but the final price came out to $664.86, still $10 more than the agreed price.
Steve then tells me that he has cancelled my second order of tires and I can go get my $80 deposit from whoever I gave it to and he walks away.
Ethan at this point tells me, he can still honor my second order of tires and I said I agree as long as I don't have to deal with Steve.
At this point, Ethan is going over my second order and Steve comes back still with his rude behavior and attitude and standing around trying to make an issue.
Given all that happened, I ask Ethan to confirm the price that I have the printout for the second set of tires and that I do not want anything extra!
Steve jumps in and tells me its what's shown on the screen, $535.92 plus tax, I ask what about my deposit of $80, he answers this amount is after the deposit and that shipping and handling is not included, the price is incorrect, the tires are worth more and such and keeps talking trying to make an issue again!
I tell Ethan, Ethan please, the final amount for the second set of tires is $535.92 plus taxes minus the $80 deposit. Ethan takes a second look and he confirms yes, that was accurate and then proceeded to tell me about the TPS monitoring that is charged extra for $6.99 each. I agree to that as being extra and nothing more. I asked Ethan to write this down on my confirmation paper so that this kind of rip off or confusion will not happen again tomorrow.
I leave the store, come back home and I contact customer service and explained the situation to the nice lady that attended. She gave me her word that she would pass this info to corporate and that someone would definitely contact me tomorrow.
I am hoping someone will, regardless I will be posting this review in every possible place on review sites online as no one should be having such a bad customer experience and people like Steve should know such behavior is not appreciated by anyone nor should a person with his attitude work anywhere in a customer oriented environment.