T.J. Maxx

I don't appreciate how the sales rep in tj maxx on forhdam went about it with me returning item which I handed my id to her due to me not having the receipt. She took a while for me to come back and when she did she came back with another lady which she said we can't accept your item cause it's not scanning and then she said item doesn't match the tag when that's how I purchased it so that mean they sold me the wrong item that didn't match the tag and everything was attached so it wasn't like I did it myself. You guys need to do better especially at this tjmaxx I'm a loyal customer and this incident disgust me. So what I did I went to another location and guess what they took it with no problem the sales rep asked for my ID and put my refund on a gift card. You guys need more staff that's gonna follow the procedures and policies cause how the manager Valarie went about it and the sales rep was wrong. So they was in the wrong from the start. That site needs to be inspected with a secret shopper. A lot of staff doesn't greet you when shopping there and managers as well also they don't even ask if you need any help you in there. I see I slot due to me being a loyal customer